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  • Question

  • Hello,

    I collect an information about possible solution for replacement of our old basic task specific Speech Recognition System.

    The function that it currently performs is described in the example below:

    User dials the number ####

    1. The system asking : Please say the name
    2. User says a name
    3. The system provides the extention of required name and dials the extention.

    Our phone system is Alcatel based and is distributed for main office site and multiple small sites. The requirement for a Speech recognition is around 2000 entries.

    The main goal is to replace the old system based on Wnidows 2000 PRO :) but still working fine to a reliable and cost effective solution.

    The old system has 2 phone cards with 6 ports each. Basically it replaces the operator (help to reduce a load of operators). It reroutes requests to Alcatel system.

    My initial questions:

    1. is it possible to accomplish the described above functionality with Lync 2013?

    2. how it should be licensed:

    concurrent connections? or something else?

    3. What about phone cards? Would they be supported?

    the system serves internal users only. User with Alcatel phone dials a number, it goes to 2000 Pro Box that asks a question, gets the answer from a caller and connects the user to required name (extension) on Alcatel PBX.

    Appreciate the answers.

    Michael.


    "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

    Tuesday, April 30, 2013 3:03 AM

Answers

  • Hi,

    you can get the same features from Lync server 2013 UM integration with Exchange 2010/2013. you can configure auto attendant on UM server and get users to call in to attendant.

    as for the license involvement, you need an Exchange server license for UM role and exchange enterprise CAL s needed for the users who are enabled for UM

    http://www.trainsignal.com/blog/exchange-2010-unified-messaging




    Z-Hire -- Automate Lync User Account creation process ( AD / Exchange / Lync )

    • Proposed as answer by Kent-Huang Thursday, May 2, 2013 3:01 AM
    • Marked as answer by Kent-Huang Friday, May 3, 2013 1:49 AM
    Wednesday, May 1, 2013 12:32 AM

All replies

  • Hi,

    you can get the same features from Lync server 2013 UM integration with Exchange 2010/2013. you can configure auto attendant on UM server and get users to call in to attendant.

    as for the license involvement, you need an Exchange server license for UM role and exchange enterprise CAL s needed for the users who are enabled for UM

    http://www.trainsignal.com/blog/exchange-2010-unified-messaging




    Z-Hire -- Automate Lync User Account creation process ( AD / Exchange / Lync )

    • Proposed as answer by Kent-Huang Thursday, May 2, 2013 3:01 AM
    • Marked as answer by Kent-Huang Friday, May 3, 2013 1:49 AM
    Wednesday, May 1, 2013 12:32 AM
  • Hi,
    Would you please tell us more details about "phone cards" you said?
    Here are features of Integrated Unified Messaging and Lync Server:
    http://technet.microsoft.com/en-us/library/gg398144.aspx
    Auto attendant can be used to configure a phone number that outside users can dial to reach company representatives. In particular, it provides a series of voice prompts that assist an external caller in navigating a menu system.

    Kent Huang
    TechNet Community Support

    Wednesday, May 1, 2013 5:36 AM