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Windows Explorer has stopped working (Windows 7; 64 bit) RRS feed

  • Question

  •  This problem is consistent, always the same one. Today, explorer.exe was crashing every two seconds. Deleted some programs which were downloaded last 2-3 months. I suspected LimeWire (updated yesterday) could be the reason, deleted that one and some others and now the problem is back to "normal" (crashing during the startup, have to click on Restart or Find solution on internet).

    I have a dump file (explorer.exe.2960.dmp) as per your instructions. How can I upload it here so you can see?

    Thanks for your help,

    Prostoprosireno

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: Explorer.EXE

    Application Version: 6.1.7600.16450

    Application Timestamp: 4aebab8d

    Fault Module Name: Explorer.EXE

    Fault Module Version: 6.1.7600.16450

    Fault Module Timestamp: 4aebab8d

    Exception Code: c000041d

    Exception Offset: 000000000002cc27

    OS Version: 6.1.7600.2.0.0.256.48

    Locale ID: 4105

    Additional Information 1: e0ec

    Additional Information 2: e0ec34ae58756bb5c61da6d2be0eaa21

    Additional Information 3: 7a36

    Additional Information 4: 7a36c459fb4c3ff0c36e09d740dba7fb

    Read our privacy statement online:

     

    If the online privacy statement is not available, please read our privacy statement offline:

    C:\Windows\system32\en-US\erofflps.txt

    Wednesday, October 27, 2010 5:56 AM

Answers

All replies

  • Application Name: Explorer.EXE

    Exception Code: c000041d

    //
    // MessageId: STATUS_FATAL_USER_CALLBACK_EXCEPTION
    //
    // MessageText:
    //
    // An unhandled exception was encountered during a user callback.
    //
    #define STATUS_FATAL_USER_CALLBACK_EXCEPTION ((NTSTATUS)0xC000041D L)

    This happens when Windows files are corrupted.

    Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

    sfc.exe /scannow

    Is it able to find and repair broken files? Is the Explorer now working again.

    best regards
    André

    [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token
    [2] http://support.microsoft.com/kb/929833

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, October 27, 2010 9:16 AM
  • Thanks Andre. I am currently away from my computer but as soon as I get back I'll follow your instructions and post the result. Thanks again.
    Prostoprosireno
    Wednesday, October 27, 2010 1:33 PM
  • I run first command X:\Sources>sfc scannow /offbootdir=e:\ /offwindir=e:\windows

    These are the messages I got:

    sfc/SCANNOW

    sfc/VERIFYFILE=C:\windows\system32\kernell132.dll

    sfc/SCANFILE=d:windows\system32\kernel132.dll/OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows

    sfc/VERIFYONLY

    After that I started Windows normally and during the start up I got again the same pop-up message: Windows Explorer has stopped working and it listed the same problem as I mentioned in my original message.

     

    After that, I went again to cmd.exe and run only the command that you listed: sfc.exe /scannow

    The message that I got is: There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.

     

    I restarted Windows, explorer stops working again, the same message. Went again to cmd.exe, run sfc.exe again and got the same message that a system repair is pending which requires reboot to complete. Another restart does not help.

    Hopefully you can figure this one out.

    Thanks for your help.

     

     


    Prostoprosireno
    Wednesday, October 27, 2010 11:35 PM
  • please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, October 28, 2010 10:25 AM
  • I am back to my thread so I will copy some posts from the other one where I ended up by a mistake:

    Hi Andre,

    I uploaded 4 dmp files (different sizes).

    http://cid-b2661e905f08e2b2.office.live.com/browse.aspx/.Documents

    Thanks for your help.


    Hi,

    you get this error:

    //
    // MessageId: STATUS_FATAL_USER_CALLBACK_EXCEPTION
    //
    // MessageText:
    //
    // An unhandled exception was encountered during a user callback.
    //
    #define STATUS_FATAL_USER_CALLBACK_EXCEPTION ((NTSTATUS)0xC000041D L)


    this error happens while showing the tooltips:

    explorer!CTrayNotify::_ShowInfoTip +d8

    This happens when Windows files are corrupted.

    Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

    sfc.exe /scannow

    Is it able to find and repair broken files? Is the Explorer now working again?

    best regards
    André

    So, Andre, I did run sfc.exe /scannow and got the same message like yesterday "There is a system repair pending which requires reboot to complete". After reboot, the problem is the same so obvously reboot does not help any pending repairs.

    Thanks for the help.


    Prostoprosireno
    Thursday, October 28, 2010 11:42 PM
  • I am back to my thread so I will copy some posts from the other one where I ended up by a mistake:

    Hi Andre,

    I uploaded 4 dmp files (different sizes).

    http://cid-b2661e905f08e2b2.office.live.com/browse.aspx/.Documents

    Thanks for your help.


    Hi,

    you get this error:

    //
    // MessageId: STATUS_FATAL_USER_CALLBACK_EXCEPTION
    //
    // MessageText:
    //
    // An unhandled exception was encountered during a user callback.
    //
    #define STATUS_FATAL_USER_CALLBACK_EXCEPTION ((NTSTATUS)0xC000041D L)


    this error happens while showing the tooltips:

    explorer!CTrayNotify::_ShowInfoTip +d8

    This happens when Windows files are corrupted.

    Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

    sfc.exe /scannow

    Is it able to find and repair broken files? Is the Explorer now working again?

    best regards
    André

    So, Andre, I did run sfc.exe /scannow and got the same message like yesterday "There is a system repair pending which requires reboot to complete". After reboot, the problem is the same so obvously reboot does not help any pending repairs.

    Thanks for the help.



    Prostoprosireno
    Thursday, October 28, 2010 11:48 PM
  • upload all files from the folder C:\Windows\Logs\CBS to your SkyDrive

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, October 29, 2010 12:46 PM
  • Hi Andre,

    I uploaded all rar files from CBS folder. Unfortunately I could not upload txt file. Getting error message.

    I also uploaded all localdumps.

    Could not upload minidump. Getting error message.

    http://cid-b2661e905f08e2b2.office.live.com/richupload.aspx/.Documents

    Thanks for your help.

     

     

     


    Prostoprosireno
    Saturday, October 30, 2010 12:36 AM
  • The news is that I disabled all start-up programs (kept only Miscrosoft Security Essentials) and the problem is gone so far. When Windows 7 restarted I did not get the message "Windows Explorer has stopped working". I will try now to enable one by one start-up programs and see which one is causing a problem.
    Prostoprosireno
    Saturday, October 30, 2010 5:52 AM
  • where is the latest CBS.log?
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, October 30, 2010 1:58 PM
  • Hi,

    Finally managed to upload CBC.log file. Could not do it from the folder so I copied it to the desktop and then was able to upload the file.

    I also updated a file from Minidump.

    http://cid-b2661e905f08e2b2.office.live.com/browse.aspx/.Documents

    Thanks for your help.

     

     

     


    Prostoprosireno
    Saturday, October 30, 2010 9:59 PM
  • Hi,

    Finally managed to upload CBC.log file. Could not do it from the folder so I copied it to the desktop and then was able to upload the file.

    I also updated a file from Minidump.

    http://cid-b2661e905f08e2b2.office.live.com/browse.aspx/.Documents

    Thanks for your help.


    Prostoprosireno
    Saturday, October 30, 2010 10:01 PM
  • the log says nothing about that you ran sfc.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, October 31, 2010 12:23 PM
  • Hi,

    I did run sfc but it always gives me the same message: "There is a system repair pending which requires reboot to complete". After reboot, sfc is run agaian and thre is the same message so obvously reboot does not help any pending repairs. Therea are no viruses, spyware, or malware on my computer.

    My computer's configuration is:

    Windows 7 Professional 64-bit

    Athlon II X4 640 3.0 GHz Quad-Core Processor

    Asus M4A87TD/USB3 AM3 DDR3 ATX AMD 870GX

    Kingston 4GB DDR3 x2

    WD 500GB SATAii 32MB Caviar x2

    LG GH24LS550 24X DVD Writer

    Asus HD 5750 Graphics Card - DDR5 1GB

    Integrated Audio Codec

    Integrated Network Controller and so on.

     

    I run another sfc a few minutes ago and it is the same message.

    I uploaded the last dmp file (from yesterday) and again CBS log file.

    http://cid-b2661e905f08e2b2.office.live.com/richupload.aspx/.Documents

    Thanks.


    Prostoprosireno
    Sunday, October 31, 2010 6:11 PM
  • the log still says nothing about sfc.

    the best is to make an InPlace upgrade to repair your Windows:

    http://www.sevenforums.com/tutorials/3413-repair-install.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Friday, November 5, 2010 9:40 AM
    Sunday, October 31, 2010 8:07 PM
  • Hi Andre,

    Thanks for that link; I will keep it as the last resort.

    Anyway, under Devices and Printers I have two warnings. They are showing two pcouffin devices without a driver. When troubleshooting starts and a search for a missing driver starts, windows explorer starts crashing again with the same Exception Code: c000041d. After a while I get the message that the problems are not fixed.

    No other information for those pcouffin devices are available; just the one that says that a driver is missing.

    Thanks your your help.  

     


    Prostoprosireno
    Monday, November 1, 2010 3:36 AM