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Unable to configure my MSN account in Office Communicator 2007 RRS feed

  • Question

  • I have currently downloaded Office Communicator 2007 & when i try to configure my msn account to use it as my IM on my machine i am unable to sign in i am not even i getting an option to enter the password. I have tried to change the setting to automatic connection did not help.

    Application Installed: Windows Live Messenger, Norton Internet Security, MS Office Professional

    Windows Version: Windows 7

    Internet Connection: Broadband

    I am enclosing the event log kindly help:-

    Log Name:      Application
    Source:        Communicator
    Date:          28-12-2011 18:55:50
    Event ID:      3
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Sridhar-HP
    Description:
    Communicator was unable to resolve the DNS hostname of the login server sipexternal.msn.com.
     
     Resolution:
     If you are using manual configuration for Communicator, please check that the server name is typed correctly and in full.  If you are using automatic configuration, the network administrator will need to double-check the DNS A record configuration for sipexternal.msn.com because it could not be resolved.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Communicator" />
        <EventID Qualifiers="33008">3</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-12-28T13:25:50.000000000Z" />
        <EventRecordID>26789</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Sridhar-HP</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Communicator</Data>
        <Data>sipexternal.msn.com</Data>
      </EventData>
    </Event>

    Kindly advice if its possible to use my a***@msn.com email address in my IM. Please note that its a standalone computer and not on a network or domain with no group setting policies applied.

     


    Jacob
    Wednesday, December 28, 2011 1:55 PM

Answers

  • The OCS Communicator or the new Lync communicator is a enterprise solution for companies.

    You wil need a OCS or Lync server for this clients and then you can use the clients like a msn client with chat, audio and video and also for conferences.

    If you have a Office 365 Online account you can also use the Lync client.

    It is also possible to have a federation with other companies with this Microsoft solution.

    So as minimun you need a Lync standard server insatlled to use this clients


    regards Holger Technical Specialist UC
    • Proposed as answer by Greg Seeber Wednesday, December 28, 2011 2:18 PM
    • Marked as answer by Sharon.Shen Friday, January 6, 2012 2:28 AM
    Wednesday, December 28, 2011 2:14 PM
  • Hi,Jacob,

    Unfortunately,you can not use Office Communicator 2007 to login your MSN account.Office Communicator(OC) or Lync client(the latest generation of OC) can only sign in with its own sip uri with OCS/Lync account maybe AD accounts or Lync online account.You can read through the folowing links

    http://office.microsoft.com/en-us/training/overview-RZ010253048.aspx?section=1

    http://technet.microsoft.com/en-us/library/gg398795.aspx

    Hope this can clarify your question.

    Regards


    Sharon Shen

    TechNet Community Support

    ******************************************************************************************************************************************************* Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community memb
    • Marked as answer by Sharon.Shen Friday, January 6, 2012 2:28 AM
    Friday, December 30, 2011 6:44 AM

All replies

  • You could not use the communicator for msn. You have to use a MS OCS or Lync Server
    regards Holger Technical Specialist UC
    Wednesday, December 28, 2011 2:08 PM
  • Please elaborate as this is new for me. I am Novice at this stuff
    Jacob
    Wednesday, December 28, 2011 2:09 PM
  • The OCS Communicator or the new Lync communicator is a enterprise solution for companies.

    You wil need a OCS or Lync server for this clients and then you can use the clients like a msn client with chat, audio and video and also for conferences.

    If you have a Office 365 Online account you can also use the Lync client.

    It is also possible to have a federation with other companies with this Microsoft solution.

    So as minimun you need a Lync standard server insatlled to use this clients


    regards Holger Technical Specialist UC
    • Proposed as answer by Greg Seeber Wednesday, December 28, 2011 2:18 PM
    • Marked as answer by Sharon.Shen Friday, January 6, 2012 2:28 AM
    Wednesday, December 28, 2011 2:14 PM
  • Thanks Holger appreciate your help & response. So all i got to do is download and Install Micrsoft Lync Server on my machine first then i should be able to use the Office Communicator 2007 as an IM
    Jacob
    Wednesday, December 28, 2011 2:31 PM
  • If you will use only IM, it will be easier to use only a MS Live account with the Live client.

    For a Lync UM solution you need at least one MS Lync Server and also a Lync Edge server for external connections from the internet. For external confeencing you will need also a reverse proxy.

    If you will only testing Lync you can download the hyper-v VHD here

    http://www.microsoft.com/download/en/details.aspx?id=26217


    regards Holger Technical Specialist UC
    Wednesday, December 28, 2011 2:59 PM
  • The Objective is that i want to use Office Communicator 2007 as an IM for accessing my msn account. I dont like to use Windows Live Messenger.
    Jacob
    Thursday, December 29, 2011 3:34 PM
  • Hi,Jacob,

    Unfortunately,you can not use Office Communicator 2007 to login your MSN account.Office Communicator(OC) or Lync client(the latest generation of OC) can only sign in with its own sip uri with OCS/Lync account maybe AD accounts or Lync online account.You can read through the folowing links

    http://office.microsoft.com/en-us/training/overview-RZ010253048.aspx?section=1

    http://technet.microsoft.com/en-us/library/gg398795.aspx

    Hope this can clarify your question.

    Regards


    Sharon Shen

    TechNet Community Support

    ******************************************************************************************************************************************************* Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community memb
    • Marked as answer by Sharon.Shen Friday, January 6, 2012 2:28 AM
    Friday, December 30, 2011 6:44 AM