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Windows 7 Pro Users with Offline Files enabled unable to open their offline files when not in office

    Question

  • Hi all,

    One of my colleague complained that he could not open his offline files on his notebook yesterday night when he reached home. Also, yesterday afternoon our server 2008 Domain Controller shutdown because of a blackout. When the power returned, the server was restarted and everything is back to normal. During the blackout, my colleague's notebook has enough battery power to sustain through the blackout and has remained connected to the network without doing a restart.

    My question is, must all notebook users with offline file enabled need to restart and log back in again to the domain whenever the server is restarted?

    Could anyone give me what is the best practice for such scenario?

    Thanks in advance.

    Wednesday, April 27, 2016 7:30 AM

Answers

  • Am 27.04.2016 um 10:14 schrieb Kevin.ktll:
    > Do you have any idea why my colleagues are experiencing such behavior on
    > their notebook?
     
    Synchronisation always run in background. It can take 30 secounds to 2
    minutes, if the client has nothing else to do, before sync starts after
    changing files.
     
    The enterprise hotfix rollup KB2775511 corrects some of the issues.
     
    A change between online/offline will cause a timeout, specially when
    Desktop is redirectet to network, the Network Location Awareness takes
    some time to definitly define the state of connection.
     
    If you change files in network, the client need some time to get this
    changes, like the network take some time to get the changes from the
    local CSC.
     
    Mark
    --
    Mark Heitbrink - MVP Windows Server - Group Policy
     
    GPO Tool: http://www.reg2xml.com - Registry Export File Converter
     
    Wednesday, April 27, 2016 8:25 AM

All replies

  • Hi,
     
    Am 27.04.2016 um 09:30 schrieb Kevin.ktll:
    > One of my colleague complained that he could not open his offline files
    > on his notebook yesterday night when he reached home.
     
    If it is like that, the files are not offline managed, not replicated to
    the client.
     
    Windows 7 changes offline files behavior versus XP.
    Windows 7 always uses local CSC first and replicates in the background
    the changes. So, wether online or offline, you always edit and change
    files locally first. No matter if server is reachable or not
     
    Creating new files is no problem, it will be created and replicated in
    the next connect. Modifying existing files need to have a local copy of
    the file in CSC.
     
    Mark
    --
    Mark Heitbrink - MVP Windows Server - Group Policy
     
    GPO Tool: http://www.reg2xml.com - Registry Export File Converter
     
    Wednesday, April 27, 2016 7:45 AM
  • Hi Mark,

    Thanks for your reply. 

    I have another situation where the server shutdown abruptly and restarted. One of the Windows 7 notebook user with offline file enabled, his desktop icons where rearranged as though acting like non-offline file client.

    If what you say is correct where Win 7 always uses its local CSC, then my colleague should not be experiencing such issues.

    Do you have any idea why my colleagues are experiencing such behavior on their notebook?

    Wednesday, April 27, 2016 8:14 AM
  • Am 27.04.2016 um 10:14 schrieb Kevin.ktll:
    > Do you have any idea why my colleagues are experiencing such behavior on
    > their notebook?
     
    Synchronisation always run in background. It can take 30 secounds to 2
    minutes, if the client has nothing else to do, before sync starts after
    changing files.
     
    The enterprise hotfix rollup KB2775511 corrects some of the issues.
     
    A change between online/offline will cause a timeout, specially when
    Desktop is redirectet to network, the Network Location Awareness takes
    some time to definitly define the state of connection.
     
    If you change files in network, the client need some time to get this
    changes, like the network take some time to get the changes from the
    local CSC.
     
    Mark
    --
    Mark Heitbrink - MVP Windows Server - Group Policy
     
    GPO Tool: http://www.reg2xml.com - Registry Export File Converter
     
    Wednesday, April 27, 2016 8:25 AM
  • Thanks Mark.

    Will test out the rollup KB2775511 hotfix.

    Wednesday, April 27, 2016 8:46 AM
  • Hi,
    I am checking how the issue is going. If you have any questions, please feel free to contact us.

    Regards,
    Wendy


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, April 29, 2016 9:46 AM
    Moderator