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  • Question

  • Hey everyone! Im new to the forums and needless to say im facing quite a problem.

    My ACER laptop (5102) has suddenly lost all its default Vista drivers (lan/wan, bluetooth, camera, etc). I attempted to reinstall the drivers but I hit an error. I searched the net for a solution and I found a site from microsoft addressing the "Windows encountered a problem while attempting to install drivers" error (via hotfix).

    I recieved an email from them with a link to the hotfix, and after downloading it (from my mac), i realized that the computer must be connected to the internet for the hotfix to function Tongue Tied

    Anyone else have an issue like this? and what would the solution be?

    Thanks in advance.

    Thursday, January 3, 2008 9:16 AM


  • Hello,


    Thanks for your post!


    I performed a search in Acer website, but fail to find the drivers of Acer Aspire 5102 designed for Windows Vista. Besides, in Windows Vista Hardware Compatibility List, the compatibility information of Aspire 5102 is unknown.



    Note: I’m not sure whether your computer can use drivers for Aspire 5100. I include the link to the drivers for your reference:



    In such a case, please contact Acer for the answer to following question:


    Whether this model of laptop is compatible with Windows Vista (especially if the laptop didn’t ship with Windows Vista). If it does, please let them show the link to the latest drivers. You may download them with your MAC and copy it to Windows Vista-based computer via USB drive.

    If the problem still persists when installing drivers, please let me know the exact error message you received and what hotfix you did try to apply. That is important for further troubleshooting. Thanks!


    Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.



    Lionel Chen

    Microsoft Online Community Support


    Monday, January 7, 2008 3:30 AM