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  • No one can help you because you have not described the problem.  No one can provide an answer if they don't know the question!

    Read the Microsoft KB @ http://support.microsoft.com/kb/555375?wa=wsignin1.0 carefully and follow the instruction on how to ask for help!


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked as answer by Niki Han Friday, June 7, 2013 7:40 AM
    Saturday, May 25, 2013 11:36 AM