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Microsoft Office Word: Error signature ModName: x2utilfe.dll RRS feed

  • Question

  • Microsoft Office Word: Error signature ModName: x2utilfe.dll

    This is happening on at least 6 machines running Word 2007 in Windows XP SP3.  Word just closes "Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience".

    Any ideas?   Thanks



    Francisco Velez
    Friday, September 23, 2011 8:09 PM

Answers

  • Hi again,

    Based on my research, the x2utilfe.dll file seems related with the printer driver.(Xerox)

     

    To verify this, try run a clean boot to check this issue.

    How to configure Windows XP to start in a "clean boot" state

    http://support.microsoft.com/kb/310353

     

    To fix it, try to update your printer driver.


    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    • Marked as answer by Max Meng Monday, October 3, 2011 5:49 AM
    Thursday, September 29, 2011 4:03 PM

All replies

  • Hi Francisco,

    Word crash might be caused by lots of reasons.

    Since there many machines related. We should consider what comman feature they shared.

    Some quick trouble shooting items:

    1st, try change the default printer you now using, to whatever another one, e.g. the Microsoft XPS Document Writer.

    2nd, Run a safe mode to test this issue.(To exclude the 3rd-party add-ins that shared in these machines)

    Please report back to us about the result.

     

    See also:

    Word 2007 may crash when you try to start or use Word 2007

    http://support.microsoft.com/kb/946622


    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    Tuesday, September 27, 2011 8:16 AM
  • We tried other printers with the same results. Running in safe mode did the same. What has us is the fact that each error contains the ModName

    x2utilfe.dll

     

     


    Francisco Velez
    Tuesday, September 27, 2011 8:55 PM
  • Hi again,

    Based on my research, the x2utilfe.dll file seems related with the printer driver.(Xerox)

     

    To verify this, try run a clean boot to check this issue.

    How to configure Windows XP to start in a "clean boot" state

    http://support.microsoft.com/kb/310353

     

    To fix it, try to update your printer driver.


    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    • Marked as answer by Max Meng Monday, October 3, 2011 5:49 AM
    Thursday, September 29, 2011 4:03 PM
  • So far, we have uninstalled the printer and re-installed it on a Test print server. No issues so far..
    Francisco Velez
    Monday, October 3, 2011 1:01 PM
  • Any updates, feel free to post back.

    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    Monday, October 3, 2011 1:18 PM
  • Out of the original 6, 4 have reported that since the printer was reinstalled onto a test print server, they have no issues. We are still waiting to hear back from the other two. Thanks
    Francisco Velez
    Monday, October 3, 2011 1:27 PM