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User can't update inbox RRS feed

  • Question

  • One computer, 2 users sharing a Office 365 ProPlus license on a Windows 10 Pro OS. One of the users can use Outlook without any issues, while the other user can't do anything in it. Tried about everything. Any ideas.
    Friday, November 2, 2018 12:58 PM

All replies

  • One computer, 2 users sharing a Office 365 ProPlus license on a Windows 10 Pro OS. One of the users can use Outlook without any issues, while the other user can't do anything in it. Tried about everything. Any ideas.

    Hi easton568,

    Not quite sure about how you share the license to two users but as far as I know, Office 365 is licensed to a specific email account/user.

    As regards to the problematic user, please have a look via File > Office Account to see if the product is activated under Product Information. If it is not activated, you may need to assign an Office 365 license separately to the user to see the result.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, November 5, 2018 4:57 AM
  • Hi easton568,

    How's everything going with the issue? If the reply above was useful, could you please help mark it as answer so that others who might have a similar issue can benefit from your thread? Thanks for your understanding and support. 

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, November 8, 2018 8:56 AM