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Windows 7 BugCheck 0x0000000a and more RRS feed

  • Question

  • I have experienced many BSOD's lately.  Unfortunately I have not detected a pattern and cannot recreate them at will.  The latest is a BugCheck at 0x0000000a.  It happened after i was browsing with FireFox.  I was not using the computer as I was looking something up in my phone.  I watched the BSOD. 

    I hve also received the following: IRQL_NOT_LESS_THAN_EQUAL, BAD_POD_HEADER, NTFS.SYS, MEMORY_MANAGEMENT, SYSTEM_SERVICE_EXCEPTION and PFN_LIST_CORRUPT.

    I've noticed the problems occur more often after I have switched between my multi-boot systems.  I have an XP(32) and Windows 7(64) multi-boot.

    I have run CHKDSK, MEMTEST86 and Windows memory tester.  No issues there. 

    I am at a loss.  I used to troubleshoot Assembler and COBOL programs and read mainframe dumps but am not familiar with PC dumps.

    Can you help?

    Friday, September 10, 2010 6:33 PM

Answers

  • Hi droos,

     

    -      When did the issue first occur? Did it occur after installing some software or changing some hardware?

     

    Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, you can refer to the suggestions below to perform some troubleshooting to see if the culprit can be found.

     

    You can perform Last Known Good Configuration if the issue first occurred recently.

     

    Please unplug all unnecessary devices and then perform the steps below:

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    Also, you can analyze the small memory dump files yourself. For more information about how to do this, please refer to this knowledge base (KB) article: How to read the small memory dump files that Windows creates for debugging.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Friday, September 24, 2010 1:52 AM
    Tuesday, September 14, 2010 6:28 AM

All replies

  • Please copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip all dmp into 1 zip file and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, September 10, 2010 7:03 PM
  • Hi droos,

     

    -      When did the issue first occur? Did it occur after installing some software or changing some hardware?

     

    Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, you can refer to the suggestions below to perform some troubleshooting to see if the culprit can be found.

     

    You can perform Last Known Good Configuration if the issue first occurred recently.

     

    Please unplug all unnecessary devices and then perform the steps below:

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    Also, you can analyze the small memory dump files yourself. For more information about how to do this, please refer to this knowledge base (KB) article: How to read the small memory dump files that Windows creates for debugging.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Friday, September 24, 2010 1:52 AM
    Tuesday, September 14, 2010 6:28 AM
  • Hey Andre,

     

    I've been having a very similar problem and can't figure out which driver (or memory?) is causing the problems for me.  I'll get a BSOD without touching the keyboard or opening programs.  I'm unable to reproduce the error and if you help me trace the error you'll see that the BCcode is always 0xbe, 0x109, 0xc2, 0xa, or 0xd2.  I really hope that you can help out.

    here's the link:  http://cid-a7d623deb9997291.office.live.com/self.aspx/New%20folder/minidump.zip

     

    Thanks

    Saturday, November 6, 2010 6:13 AM
  • IRQL_NOT_LESS_OR_EQUAL

    CRITICAL_STRUCTURE_CORRUPTION (109)
    This bugcheck is generated when the kernel detects that critical kernel code or
    data have been corrupted. There are generally three causes for a corruption:
    1) A driver has inadvertently or deliberately modified critical kernel code
     or data. See http://www.microsoft.com/whdc/driver/kernel/64bitPatching.mspx
    2) A developer attempted to set a normal kernel breakpoint using a kernel
     debugger that was not attached when the system was booted. Normal breakpoints,
     "bp", can only be set if the debugger is attached at boot time. Hardware
     breakpoints, "ba", can be set at any time.
    3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.

    ATTEMPTED_WRITE_TO_READONLY_MEMORY (be) - An attempt was made to write to readonly memory.

    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed

    So it looks like your RAM is damaged. Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2] to do this), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, replace the faulty RAM.

    André

    [1] http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip
    [2] http://www.imgburn.com/index.php?act=download


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, November 6, 2010 2:36 PM