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Unable to run Skype for business on windows 7 RRS feed

  • Question

  • Hi all , i am trying to install Skype for business  on windows 7 its unable to open , i don't know if this might help but i am running Microsoft office 2010 on one laptop and Microsoft office 2013 on another , both are windows 7 and both are not running Skype for business .

    My guess is that windows 7 needs specific updates to run Skype for business , just like windows 8 . Can anyone help me with the updates links , please .

    Wednesday, July 20, 2016 9:35 AM

Answers

  • Hi Admadbt,  

    There should not be any special requirement as it is compatible with Windows 7, I would suggest in office 2013 machine , you could do a repair for your office and check if that resolves. would that be you have any third party programs which is stopping the application to load ? What is the version of IE , you can go with IE 11 as the  version. 

    You can also try Windows clean boot to avoid third party startup products 


    Linus || Please mark posts as answers/helpful if it answers your question.

    Wednesday, July 20, 2016 10:24 AM
  • Yes we dont have any issues with SFB client running on Windows machine. looks like you are missing important updates of Windows 7 or skype for business client.

    however, i would ask you to download basic client from the following link and test, if this works probably some issues with your full client and updates.

    https://www.microsoft.com/en-us/download/details.aspx?id=49440&wa=wsignin1.0

    Following link is the one shop link for Skype for business and Lync updates, click on latest update link for download the updates and apply it to your client machine.

    https://technet.microsoft.com/en-us/office/dn788954.aspx?f=255&MSPPError=-2147217396

    Hope this will helpful.


    Regards, Rajukb | MCSE (Communication ), MCSA (o365) ,Certified "Lync server 2013 depth support engineer"| This posting is providedwith no warranties and confers no rights. If my reply answers your question please mark as answer/helpful if its helpful.


    Wednesday, July 20, 2016 11:20 AM

All replies

  • Hi Admadbt,  

    There should not be any special requirement as it is compatible with Windows 7, I would suggest in office 2013 machine , you could do a repair for your office and check if that resolves. would that be you have any third party programs which is stopping the application to load ? What is the version of IE , you can go with IE 11 as the  version. 

    You can also try Windows clean boot to avoid third party startup products 


    Linus || Please mark posts as answers/helpful if it answers your question.

    Wednesday, July 20, 2016 10:24 AM
  • Yes we dont have any issues with SFB client running on Windows machine. looks like you are missing important updates of Windows 7 or skype for business client.

    however, i would ask you to download basic client from the following link and test, if this works probably some issues with your full client and updates.

    https://www.microsoft.com/en-us/download/details.aspx?id=49440&wa=wsignin1.0

    Following link is the one shop link for Skype for business and Lync updates, click on latest update link for download the updates and apply it to your client machine.

    https://technet.microsoft.com/en-us/office/dn788954.aspx?f=255&MSPPError=-2147217396

    Hope this will helpful.


    Regards, Rajukb | MCSE (Communication ), MCSA (o365) ,Certified "Lync server 2013 depth support engineer"| This posting is providedwith no warranties and confers no rights. If my reply answers your question please mark as answer/helpful if its helpful.


    Wednesday, July 20, 2016 11:20 AM
  • Hi ahmadbt,

    Agree with Akampa and Raju.

    Please check if you install the SFB client correctly on your PC.

    Please refer to

    https://support.office.com/en-us/article/Install-Skype-for-Business-on-your-PC-8a0d4da8-9d58-44f9-9759-5c8f340cb3fb

    As a supplement, you could refer to the following link  to repair your Office

    https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    Best regards,

    Alice Wang


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, July 21, 2016 8:19 AM
  • Hi , 

    Though might not be the same case , but could you also go through the situation that a forum user had in fixing the Windows 7 issue , he had a SHA  512 incompatability wiith TLS 1.2  please refer

    https://social.technet.microsoft.com/Forums/lync/en-US/8cca27cc-44de-43dd-81f1-937ab89d8d0d/windows-7-login-failed?forum=sfbfr#648009f6-9c58-4d6b-ac83-009898042ba3


    Linus || Please mark posts as answers/helpful if it answers your question.

    Saturday, July 23, 2016 4:24 PM