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All Shared printers (Ricoh, HP, Xerox) from Windows Server 2012 R2 goes offline on all computers (Win7/8/10) RRS feed

  • Question

  • I AM NEW TO SYSINTERNALS:

    We have this issue since last few weeks. No change in the environment. 

    Just before a week the users started complaining that all printers on the server appears offline. there are multiple brand printers and the issue is with all of them.

    After restarting the print spooler the issue is resolved. The problem is intermittent.

    I tried doing driver settings/changing the drivers/enabling disabling SNMP but the issue still persists.

    How do I troubleshoot what is happening behind the scenes in the OS ? 

    Thursday, November 7, 2019 3:54 PM

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