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Office 2010 gets kind of session timeout error, when saving back an RMS-protected document RRS feed

  • Question

  • Hi,

    when opening an RMS-protected Office document everything is still fine.

    When saving back, Office shows an weird session-timeout message (in German:)

    "Ihre Sitzung unter dem Benutzerkonto xyz@test.com hat den Zeitlimit überschritten. Bevor Sie fortfahren, muss der Dienst Ihre Anmeldeinformationen überprüfen. Falls Sie dazu aufgefordert werden, geben Sie den Benutzernamen und das Kennwort für xyz@test.com ein, oder der Verlust der Datei (Dokument) kann auftreten."

    Which session should be expired after 20 seconds?

    Anybody out there, having the same effects?

     

     

    Tuesday, December 27, 2011 2:47 PM

Answers

  • The following KB article has information on how to resolve this issue.

    http://support.microsoft.com/kb/2695560

    Thanks!


    Brad Mahugh
    Microsoft Corporation
    ------------------------
    This post is provided "AS IS" and confers no promises of current or future technical support for a specific support issue. Please use Microsoft product support if you need a service commitment for your current support case or issue.

    Thursday, April 25, 2013 10:42 PM
    Moderator

All replies

  • Hi

    Not too sure this weird session-timeout message (in German:) is related to ADRMS or Office.

    Are using ADRMS on Windows 2008 or off the MSN/Live service? What OS is the desktop? Are you using RDP / Citrix ?

     

    Seasons Greetings & Happy New Year


    Blog Link: http://blogs.cyquent.ae | Follow us on Twitter: @cyquent | ADRMS Wiki Portal: Technet Wiki

    Wednesday, December 28, 2011 8:14 PM
  • I believe I'm seeing the exact same error.

    Your session with the user account user@domain.com has timed out. The service must verify your credentials again before you continue. If prompted enter the user name and password for user@domain.com or loss of workbook may occur.

    No matter which button is selected OK or Cancel, the only action to occur is the closing of the message box. No login prompt, message or additional error occur.

    Any additional help you can provide will be greatly appreciated


    Howard J. Cronin

    Tuesday, March 13, 2012 5:39 PM
  • The following KB article has information on how to resolve this issue.

    http://support.microsoft.com/kb/2695560

    Thanks!


    Brad Mahugh
    Microsoft Corporation
    ------------------------
    This post is provided "AS IS" and confers no promises of current or future technical support for a specific support issue. Please use Microsoft product support if you need a service commitment for your current support case or issue.

    Thursday, April 25, 2013 10:42 PM
    Moderator