fix 298830 not applicable for this computer

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  Per this article:

  http://support.microsoft.com/kb/951418

  specifically,

  "Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

  http://support.microsoft.com/contactus/?ws=support"

  FWIW, the correct version for your Win 7 x64 system would be the 64, not the IA64.

  If you have SP1 for Win 7 installed, be sure to mention that to the support people. That may be your issue.

  • Marked as answer by Niki Han Monday, December 5, 2011 9:48 AM

  Monday, November 28, 2011 4:58 PM
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  Hi,

   

  For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

   

  File name	File version	File size	Date	Time	Platform
  Srvnet.sys	6.1.7600.20639	162,304	09-Feb-2010	03:41	x64
  Srv.sys	6.1.7600.20639	464,384	09-Feb-2010	03:41	x64

                 

  Please check the file version, date of srvnet.sys and srv.sys in %systemdrive%\Windows\System32. If the files' version on your computer are higher, the hotfix will be not applicable for this computer. If you installed Windows 7 Service Pack 1, the hotfix is not applicable for this computer.

   

  Best Regards,

  Niki

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  • Marked as answer by Niki Han Monday, December 5, 2011 9:48 AM

  Wednesday, November 30, 2011 7:06 AM