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fix 298830 not applicable for this computer RRS feed

  • Question

  • When trying to apply hotfix from article 951418 I keep getting a message 'this update is not applicable for this computer", even though I am running a 64 bit windows7 pro computer. I have tried all 3 variations of the hotfix-64, 86, and ia64, but all say not applicable on this computer. Any help is appreciated.
    Monday, November 28, 2011 3:53 PM

Answers

  • Per this article:

    http://support.microsoft.com/kb/951418

    specifically,

    "Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

    FWIW, the correct version for your Win 7 x64 system would be the 64, not the IA64.
    If you have SP1 for Win 7 installed, be sure to mention that to the support people. That may be your issue.
    • Marked as answer by Niki Han Monday, December 5, 2011 9:48 AM
    Monday, November 28, 2011 4:58 PM
  • Hi,

     

    For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

     

    File name

    File version

    File size

    Date

    Time

    Platform

    Srvnet.sys

    6.1.7600.20639

    162,304

    09-Feb-2010

    03:41

    x64

    Srv.sys

    6.1.7600.20639

    464,384

    09-Feb-2010

    03:41

    x64

                   

    Please check the file version, date of srvnet.sys and srv.sys in %systemdrive%\Windows\System32. If the files' version on your computer are higher, the hotfix will be not applicable for this computer. If you installed Windows 7 Service Pack 1, the hotfix is not applicable for this computer.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Monday, December 5, 2011 9:48 AM
    Wednesday, November 30, 2011 7:06 AM

All replies

  • Per this article:

    http://support.microsoft.com/kb/951418

    specifically,

    "Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

    FWIW, the correct version for your Win 7 x64 system would be the 64, not the IA64.
    If you have SP1 for Win 7 installed, be sure to mention that to the support people. That may be your issue.
    • Marked as answer by Niki Han Monday, December 5, 2011 9:48 AM
    Monday, November 28, 2011 4:58 PM
  • Hi,

     

    For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

     

    File name

    File version

    File size

    Date

    Time

    Platform

    Srvnet.sys

    6.1.7600.20639

    162,304

    09-Feb-2010

    03:41

    x64

    Srv.sys

    6.1.7600.20639

    464,384

    09-Feb-2010

    03:41

    x64

                   

    Please check the file version, date of srvnet.sys and srv.sys in %systemdrive%\Windows\System32. If the files' version on your computer are higher, the hotfix will be not applicable for this computer. If you installed Windows 7 Service Pack 1, the hotfix is not applicable for this computer.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Monday, December 5, 2011 9:48 AM
    Wednesday, November 30, 2011 7:06 AM