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Skype for Business to Skype - Contact request pending after accepting invitation RRS feed

  • Question

  • Good evening together,

    I currently encounter a strange behaviour and would like to ask if anyone of you is encoutering the same thing.

    When I add a Skype user (consumer skype) to my contact list, the Skype user receives a contact invitation.

    After accepting the invitation, my SfB Client still shows the contact still as "pending", even after a period of time. On the Skype consumer site, my SfB contact is added to the contact list and is showing as "offline".
    I have tried this with different accounts on both sites and the problem was always the same.
    In this case I am not able to send IM messages from SfB to Skype because of the pending request, but I can initiate an audio/video call and accept it on the Skype site. But I am not able to initiate a audio/video call from the Skype site.
    On Skype site I can try to send IM messages but they will not reach my SfB Client.

    The really strange thing in this here is:

    When I use a Lync 2013 Client, my SfB mobile Client, or the SfB MAC Client, I can see the presence and chat with the Skype consumer contact -> But on Skype consumer site my SfB account is still showing as offline.
    When I am using my Lync or SfB mobile Client, I have to initiate the IM session from SfB site before I can receive Skype Consumer messages, because the inititation of the IM session from Skype site is not working.
    I have tried it with the SfB 2015 and SfB 2016 Client and with different patch versions -> The contacts are always listed as "pending".

    In the past this worked fine for our organization so this is a bit stranged because changes were not made to our configuration. Did you hear anything about s.th. like this?

    Federation to other partners is working as expected and without any problems.

    Greets,
    Markus
    Friday, December 22, 2017 7:56 AM

Answers

  • Hey Erdem,

    thanks for the reply!

    Yeah, everything is configured the right way. We configured the skype to SfB federation in the beginning and everything was working fine.

    I just started my client and noticed that my SfB Client is now able to communicate with the Skype contact. Presence, etc. everything is at the right place.

    I did not change anything, maybe a little issue in the Skype Consumer infrastructure or I did not wait long enough...
    When I know try to add the Skype contact to my contact list and accept the invitation it is working directly.

    I checked the two snooper logs from my client and the only difference is that now there are two second identities in the NOTIFY from the Skype Infrastructure. One is the cid-.... value and the new one is an alphanumeric number with .....@skypeids.net - In the snooper log where it did not work, the second one was missing.

    So maybe there was a problem on the other site...
    I will close the question with this "solution" - thanks for taking your time to help me!

    Greets,
    Markus

    • Marked as answer by Markus_95 Saturday, December 23, 2017 4:30 PM
    Saturday, December 23, 2017 4:30 PM

All replies

  • Hi Markus,

    Do you have an onprem deployment ? Did you register your domain at https://pic.lync.com?

    See also: https://technet.microsoft.com/en-us/library/dn705313.aspx

    Greetings,

    Erdem


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

    Friday, December 22, 2017 9:12 AM
  • Hey Erdem,

    thanks for the reply!

    Yeah, everything is configured the right way. We configured the skype to SfB federation in the beginning and everything was working fine.

    I just started my client and noticed that my SfB Client is now able to communicate with the Skype contact. Presence, etc. everything is at the right place.

    I did not change anything, maybe a little issue in the Skype Consumer infrastructure or I did not wait long enough...
    When I know try to add the Skype contact to my contact list and accept the invitation it is working directly.

    I checked the two snooper logs from my client and the only difference is that now there are two second identities in the NOTIFY from the Skype Infrastructure. One is the cid-.... value and the new one is an alphanumeric number with .....@skypeids.net - In the snooper log where it did not work, the second one was missing.

    So maybe there was a problem on the other site...
    I will close the question with this "solution" - thanks for taking your time to help me!

    Greets,
    Markus

    • Marked as answer by Markus_95 Saturday, December 23, 2017 4:30 PM
    Saturday, December 23, 2017 4:30 PM
  • Hi Markus,

    They say that the invite can take up to 72 hour found on the website of Microsoft, i have encountered this before. When both sides add as a contact and start to chat each other suddenly presence appear, i have tested it before.

    Greetings,

    Erdem


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

    Saturday, December 23, 2017 7:35 PM
  • Hi Markus,

    Thanks for your confirmation and glad to hear that your issue has been resolved.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 25, 2017 1:55 AM