Security device error RRS feed

  • Question

  • When my laptop comes back up after sleep. I get this error:

    Security Error

    The security device was not recognized

    The screen shows 2 virtual smart cards and it always seems to pick the bad one.  How do I remove the bad virtual smart card?

    Thursday, November 12, 2015 6:24 AM


  • Hi,

    Please do this using the tpmvscmgr.exe utility. Here’s how to remove a Virtual Smart Card from your Windows machine:

    tpmvscmgr destroy /instance ROOT\SMARTCARDREADER\000n

    Where n is the instance number of the Virtual Smart Card on your machine, in the order it was installed, starting with 0. If you just want to delete all of the Virtual Smart Cards on your machine, you can run this command multiple times, iterating n each time, until you receive an error message indicating that the instance could not be found.

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    Friday, November 13, 2015 5:47 AM