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Connection failure RRS feed

  • Question

  • This is not an off-topic post. It is about my network issue.

    https://account.sonyentertainmentnetwork.com/login.action?request_locale=en_US

    You see the above URL? I was unable to get to the Sony Entertainment Network sign in page because it took to long to load. I currently have a PS4 and did a connection test, but did not connect to the server and can't sign in. I have a PlayStation Network account.

    I tried to see if the URL works on my Samsung Galaxy S4, but still no luck. So, I went to my computer and tried it in Internet Explorer, and still the same thing. I ran Windows Network Diagnostics and finds the following problem:

    I tried it in Google Chrome, and still the same issue:

    I tested it in Firefox and still the same error:

    The connection has timed out

    The server at account.sonyentertainmentnetwork.com is taking too long to respond.

    • The site could be temporarily unavailable or too busy. Try again in a few moments.
    • If you are unable to load any pages, check your computer's network connection.
    • If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

    It is caused by my AT&T U-verse based modem. I contacted AT&T for help, and DOESN'T KNOW WHAT TO DO!! I need help!!



    • Edited by pina618 Saturday, May 30, 2015 2:14 AM
    • Moved by Carey FrischMVP Monday, June 1, 2015 5:22 PM Relocated
    Saturday, May 30, 2015 2:12 AM

Answers

  • ran Windows Network Diagnostics and finds the following problem:

    [Network diagnostics pinged the remote host but did not receive a response.]

    The only things that are safe to conclude from that test are: 

    1. that you (probably) do not have a DNS lookup problem
    2. that ICMP does not currently get round-trip service on the path that you are getting

    ICMP is not the protocol that you are interested in testing so #2 doesn't really mean that much (unless you already know that it usually does work). 

    It would actually make more sense to try using just  HTTP  for your protocol as a connectivity test with that host.  Then you could use the Developer Tools, Network capture to see if there was a redirect to the HTTPS and then see from that request if there was a problem.

    FWIW doing that resulted in a chain of 5 redirects ending up here:

    https://account.sonyentertainmentnetwork.com/login.action 

     

    FYI



    Robert Aldwinckle
    ---

    Tuesday, June 2, 2015 2:43 PM
    Answerer

All replies

  • HI,

    https://account.sonyentertainmentnetwork.com/login.action

    works fine...... sounds like you clicked a dead link on their website or the Favorite link you have added to your browser is no longer valid... (delete the old Favorite link then add the above link to your favorites).

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Tuesday, June 2, 2015 3:44 AM
  • ran Windows Network Diagnostics and finds the following problem:

    [Network diagnostics pinged the remote host but did not receive a response.]

    The only things that are safe to conclude from that test are: 

    1. that you (probably) do not have a DNS lookup problem
    2. that ICMP does not currently get round-trip service on the path that you are getting

    ICMP is not the protocol that you are interested in testing so #2 doesn't really mean that much (unless you already know that it usually does work). 

    It would actually make more sense to try using just  HTTP  for your protocol as a connectivity test with that host.  Then you could use the Developer Tools, Network capture to see if there was a redirect to the HTTPS and then see from that request if there was a problem.

    FWIW doing that resulted in a chain of 5 redirects ending up here:

    https://account.sonyentertainmentnetwork.com/login.action 

     

    FYI



    Robert Aldwinckle
    ---

    Tuesday, June 2, 2015 2:43 PM
    Answerer