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  • Question

  • My Touchscreen does not work on my Surface with Windows RT 81
    Monday, December 17, 2018 9:19 PM

All replies

  • Go to Device Manager check if touchscreen has been disabled, if so, enable it and check again.

    If you can see touchscreen in Device Manager, update its driuver to the latest version.

    There is a detailed troubleshoot guide from offiical, have a look.

    Surface touchscreen: Problems with touch

    https://support.microsoft.com/en-sg/help/4023476/surface-surface-touchscreen-problems-with-touch

    In addition, if your device is Surface Pro 4, try to Perform a two button shutdown

    1) Press and hold the power button of your device for some 30 seconds and then release it.

    2) Press the volume up (+) button and the power button together and hold them for around 15 seconds. (Do NOT release them when you see the logo pops up.)

    3) Leave your Surface Pro 4 for over 10 seconds.

    4) Start your device. Then try your touch screen and see if it can work.

    Regards


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    Tuesday, December 18, 2018 2:02 AM