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Outlook 2016 Can't see items that exist in Inbox. RRS feed

  • Question

  • We have a user who was recently upgraded from Win 7/Outlook 2010 to Win 10/Outlook 2016. After logging in to the new Win 10 machine, he opens Outlook and a profile is auto created. When he clicks on the Inbox, there is no email showing. It says 'We didn't find anything to show here". The status bar indicates that there is unread email. You can search for, and find, email in the Inbox. That would indicate that there is something wrong with the view. Here is what we did to troubleshoot.

    • Reset view under the view tab
    • Applied view from a folder that was displaying emails correctly to all folders (This temporarily worked until we clicked another folder and then went back to Inbox)
    • Created a new mail profile
    • Logged into a completely different Windows 10 machine
    • Ran Outlook /cleanviews
    • Moved the mailbox to a different Exchange 2010 database
    • Ran new-mailboxrepairrequest on the mailbox with the options SearchFolder,AggregateCounts,ProvisionedFolder,FolderView
    • Checked that the problem doesn't exist in Outlook 2010 or Outlook Web Access. (It doesn't)

    Does anyone have any ideas or anything else I can check?

    Wednesday, November 28, 2018 9:52 PM

All replies

  • Hi Peter,

    >>Logged into a completely different Windows 10 machine

    Do you mean that this issue can be reproduced on another PC with Windows 10?

    What if we switch to another view? Preview or Compact?

    We can also configure another email account to this problematic client to see if same issue occurs.

    What’s the detailed version of Outlook 2016? Please install the newest updates to see if it helps.

    Besides, do you have any antivirus software running? If yes, we can temporarily close these programs to check the results.

    What's more, please check the content in this thread to see if this is your case.

    Any updates, please feel free to post back.

    Regards,

    Perry


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    • Edited by Perry-Pan Thursday, November 29, 2018 6:01 AM
    • Proposed as answer by Perry-Pan Friday, November 30, 2018 5:39 AM
    • Unproposed as answer by Perry-Pan Tuesday, December 4, 2018 8:40 AM
    • Proposed as answer by Perry-Pan Tuesday, December 4, 2018 8:40 AM
    Thursday, November 29, 2018 5:52 AM
  • Hello,

    Outlook not showing emails in the inbox is a common problem faced by many Microsoft Outlook users despite its versions. Refer to the following blog: 
    https://www.systools.in/blog/outlook-emails-not-showing-in-inbox/

    Hope this may help you.
    Regards
    Bruce
    Friday, November 30, 2018 9:49 AM
  • Hi Peter,

    Was the reply helpful to you?

    If yes, would you mind helping mark it as answer so that it will benefit other forum members a lot?

    Thank you for your understanding and support!

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Saturday, December 1, 2018 5:13 AM
  • Hi Peter,

    Were messages still invisible?

    Any updates, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, December 3, 2018 6:49 AM