locked
BSoD on Win 7 x64 Premium RRS feed

  • Question

  • About one month ago while using IE8 I received my first BSOD (system was stable for a few months prior).

    I ran the memcheck that comes with Win7 and had to reset some of the memory chips.  Memory test passed but BSOD continued.

    I replaced the following devices:

    Motherboard, CPU, Memory, Video Card, Hard Drive, Power Supply

    Only original item is the DVD burner.

    I even did a fresh install of Win 7.

    After all that guess what?  I STILL get BSOD's frequently.

    Current system is:  Asus M4A89GTD PRO/USB3, AMD Phenom II X4 955, OCZ DDR3 (total 8Gb), Corsair HX750W Power supply, 1TB Western Digital HD

    Latest link to the dumps....

    http://cid-c3102fee272deda1.office.live.com/browse.aspx/.Documents?Bsrc=GetSharingLink&Bpub=SDX.Docs

     

    Monday, July 19, 2010 2:55 AM

Answers

  •  

    Hi JDBork,

     

    It shows a lot of errors in your dump file. This BSOD is very complicated, and I suggest go to test this issue in Safe Mode, Clean Boot and Device Clean Boot to determine the possible cause.

     

    Device Clean Boot

        =================

        1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

        2. Expand "Sound, video and game controllers".

     

        3. Right click on your sound card and then click "Properties.

     

        4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

        5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    Meanwhile,  checking your disk can narrow down the problem.

     

        1. Click the Start Button, click Computer.

     

        2. Right-click on the hard drive you would like to check and choose Properties.

     

        3. Switch to the Tool tab and click on the "Check Now" button. Click Continue if necessary.

     

        4. Select both the "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors" options.

     

    Note: If we are trying to check the system drive, we may need to restart the computer to complete the check process.

     

        5. Click Start.

     

    Note: It is recommended to repeat the steps above to check the disk twice so that most of the error can be found and fixed.

     

    Please also diagnose the memory http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer, update the BIOS http://windows.microsoft.com/en-US/windows7/BIOS-frequently-asked-questions and the hardware drivers.

     

    If the problem persists or cannot find the cause, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Best regards,

    Miya Yao

    Wednesday, July 21, 2010 7:02 AM