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Can't Delete Inbox Emails RRS feed

  • Question

  • Outlook won't let me delete inbox emails.
    Sunday, October 22, 2017 7:23 PM

All replies

  • Outlook won't let me delete inbox emails.

    Hi Tony,

    Did you get any error message when you try to delete the message from your inbox? It would be great if you can elaborate a bit on your query, so it would be easy for us to help you.

    What is the type of account configured in Outlook (POP3, IMAP or Exchange/MAPI)? Please also have a try on the web based email portal and see whether the issue persists.

    If you are using a .pst file as your Outlook data file, then maybe, try to run the scanpst.exe tool against your Outlook data file, to fix any possible corruptions in it and see if this can correct the issue:

    https://support.microsoft.com/en-us/help/272227/how-to-repair-your-outlook-personal-folder-file--pst

    If you are using an Exchange account, then consider deleting your existing .ost file, then restart Outlook which will generate a new .ost file for you automatically, and see whether the issue persists.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 23, 2017 7:02 AM
  • Hi,

    How is it going?

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 30, 2017 9:24 AM