I cann't open .ppt file in 2010 created in 2010, but can be opened in 2003/07. What is wrong with ppt 2010?

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  The error msg I got when I tried to open is:

  PowerPoint can't read c:\Documents and Settings\userId\Local Settings\Temporary Internet Files\Content.Outlook\Y2PTHK1N\filename.ppt

  When I clicked Show Help, it says:

  The presentation cannot be opened. Your antivirus program may prevent you from opening the presentation. To fix this problem, make sure your antivirus program is current and working correctly. If the problem persists and the presentation is from someone that you trust, turn off your antivirus program, and then try to open the presentation again. If you do this, make sure you turn on your antivirus program again after you open the presentation.

  I copy the file to a machine with no antivirus program installed, it still showed this message in PPT 2010.  I tried to open it in 2003/2007, it works without any issue.

  
  

  • Edited by Lawson Smith Wednesday, February 15, 2012 8:47 PM

  Wednesday, February 15, 2012 6:28 PM
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  Hi,

  It's seems temporary internet folder corrupted, please try to modify the location for temporary Internet files for Internet Explorer test this issue:

   1.In Internet Explorer, choose Internet Options from the Tools menu to display the Internet Options dialog.
  
   2.In the Internet Options dialog, click the General tab. In the Browsing history section click Settings to open the Temporary Internet Files and History Settings dialog.
  
   3.In the Temporary Internet Files and History Settings dialog, click Move Folder to open the Browse for Folder dialog.
  
   4.In the Browse for Folder dialog, select the following location.
  
  C:\Users\<user name>\AppData\Local\Microsoft\Windows\Temporary Internet Files

  

   5.Click OK to close the Browse for Folder dialog. Click OK to close the Temporary Internet Files and History Settings dialog. Click OK to close the Internet Options dialog.
  
   6.Reboot the computer.

  Best regards.

  ---

  William Zhou

  TechNet Community Support

  

  • Edited by William Zhou CHN Thursday, February 23, 2012 9:09 AM
  • Marked as answer by William Zhou CHN Tuesday, February 28, 2012 2:45 AM

  Thursday, February 23, 2012 9:08 AM
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  Rightclick the file's icon, choose Properties.At the bottom of the General tab, see if it offers an UNBLOCK option.  

  If so, choose that, close the properties dialog box. Double click the file's icon. With luck, it'll open now.

  Sunday, January 4, 2015 11:22 AM
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  I have the same exact problem. Was anybody able to provide a work around?

  Thursday, March 19, 2020 9:26 PM