Encountered blue screen error all of a sudden RRS feed

  • Question

  • Hi, my Dell Lattitude 6420 laptop was shut down all of a sudden today. I've never seen any other problem during the last 6 months and I've kept my Windows 7 Enterprise up-to-date through my company's IT department.

    After recovering from the blue screen error, I found following bug check for the crash.

    The bugcheck was: 0x0000008e (0xc0000005, 0x98a43bad, 0xc498c848, 0x00000000).

    Any help?

    Thursday, October 11, 2012 6:07 AM


  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    • Marked as answer by Juke Chou Sunday, November 11, 2012 9:44 AM
    Thursday, October 11, 2012 10:24 AM