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Blue Screen of Death occurs due to ndis RRS feed

  • Question

  • Hi! My labtop is Win7. 
    I followed the steps 1, 2, 4 to fix my problem of BSOD as you suggested the solution below 

    If the BSOD indicates the ndis.sys, it should be related to network component,

    1. if you installed any applications (like VPN, firewall etc) or drivers recently, please uninstall it.

    2. Please update the network device driver or disable all network drivers temporarily to see if the issue occurs.

    3. Check whehther there is fixed pattern to triger the issue.

    4. Update ndis.sys to the latest version to see if it makes a difference.

    http://support.microsoft.com/kb/2697537/EN-US

    5. Try clean boot to see if you can boot into normal mode.

    -- Boot into Safe mode, run msconfig.
    -- Click Services, check Hide all Microsoft services.
    -- Click Disable all.
    -- Click Startup tab.
    -- Click Disable all.
    --Click Apply and restart the system.

    6. Zip the minidump files in the C:\Windows\Minidump folder and share it (provide link) via Windows Live SkyDrive or similar site.

    But the problem still happens when i get back from power on suspend mode. 
    I have no idea whether the RNDIS i installed is problem. 
    Is there any solution for this issue?
    Thank you

    Friday, February 21, 2014 4:18 AM

Answers

  • 1. Try winsock reset with netsh

    2. Give more information on your configuration including model/vendor of your notebook/computer/motherboard

    3. Publish minidump

    4. Publish errors and warnings in Event logs

    5. Reveal if there is any unresolved issue in Device manager.

    6. What is output from ipconfig /all  ?

    7. What did you before it starts to happen?

    It does not hurt if you do some system diagnostics (HDD,memory,...) and check the BIOS values.

    Regards

    Milos

    • Marked as answer by Karen Hu Wednesday, March 5, 2014 1:53 AM
    Monday, February 24, 2014 8:43 AM
  • - Disconnect incompatible hardware
    - Check and repair disk errors
    - Perform System Clean-Up
    - Fix Windows hidden errors with Reginout.
    - Scan for Malicious Content
    - Run System File Check Up
    • Marked as answer by Karen Hu Wednesday, March 5, 2014 1:53 AM
    Thursday, February 27, 2014 2:21 PM

All replies

  • Hi! My labtop is Win7. 
    I followed the steps 1, 2, 4 to fix my problem of BSOD as you suggested the solution below 

    If the BSOD indicates the ndis.sys, it should be related to network component,

    1. if you installed any applications (like VPN, firewall etc) or drivers recently, please uninstall it.

    2. Please update the network device driver or disable all network drivers temporarily to see if the issue occurs.

    3. Check whehther there is fixed pattern to triger the issue.

    4. Update ndis.sys to the latest version to see if it makes a difference.

    http://support.microsoft.com/kb/2697537/EN-US

    5. Try clean boot to see if you can boot into normal mode.

    -- Boot into Safe mode, run msconfig.
    -- Click Services, check Hide all Microsoft services.
    -- Click Disable all.
    -- Click Startup tab.
    -- Click Disable all.
    --Click Apply and restart the system.

    6. Zip the minidump files in the C:\Windows\Minidump folder and share it (provide link) via Windows Live SkyDrive or similar site.

    But the problem still happens when i get back from power on suspend mode. 
    I have no idea whether the RNDIS i installed is problem. 
    Is there any solution for this issue?
    Thank you

    • Merged by Cloud_TS Tuesday, February 25, 2014 3:35 AM duplicate
    Monday, February 24, 2014 8:06 AM
  • 1. Try winsock reset with netsh

    2. Give more information on your configuration including model/vendor of your notebook/computer/motherboard

    3. Publish minidump

    4. Publish errors and warnings in Event logs

    5. Reveal if there is any unresolved issue in Device manager.

    6. What is output from ipconfig /all  ?

    7. What did you before it starts to happen?

    It does not hurt if you do some system diagnostics (HDD,memory,...) and check the BIOS values.

    Regards

    Milos

    • Marked as answer by Karen Hu Wednesday, March 5, 2014 1:53 AM
    Monday, February 24, 2014 8:43 AM
  • Hi,

    You can upload the minidump file in forum so that we can help you analyze it.

    If you have any feedback on our support, please click here


    Alex Zhao
    TechNet Community Support

    Monday, February 24, 2014 2:31 PM
  • Hi,

    Any update?

    If you have any feedback on our support, please click here


    Alex Zhao
    TechNet Community Support

    Wednesday, February 26, 2014 5:56 AM
  • - Disconnect incompatible hardware
    - Check and repair disk errors
    - Perform System Clean-Up
    - Fix Windows hidden errors with Reginout.
    - Scan for Malicious Content
    - Run System File Check Up
    • Marked as answer by Karen Hu Wednesday, March 5, 2014 1:53 AM
    Thursday, February 27, 2014 2:21 PM