Hi,
Could you please detail the windows operating system and if WSUS server exists or not ?
I'd like to check if it is WSUS related issue .
Generally , the "issue" might be related to the OS/Updates were installed .
>>
To find my documents I have to go through Windows Explorer and get it under the 'Users' folder.
Same user profile folder as current logon user ? Or different ?
I mean if the logon user account was changed .
If you mean "User's Files" icon disappeared , please check the settings under "Desktop Icon Settings" (I assuem you are using windows10):

In addition ,this is WSUS forum , if the "issue" is not related to WSUS server , I'd suggest you post it into corresponding OS forum to get further accurate assistance :
https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=win10itprogeneral&filter=alltypes&sort=lastpostdesc
Best Regards,
Elton
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