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Computer Restarts RRS feed

  • Question

  • Hi,

        I have Windows 7 installed on a desktop computer Pentium 4, 1 GB DDR2 ram, 250 GB hard drive & 256 ATI Video. I have been using it for two weeks and in two weeks few time my computer's screen went blue (I think it went in Bios screen) and my computer got restarted. It happens so quick that I can't read that blue screen. Any idea what would be the problem? Thanks a lot!


    Thanks.

    Farhan
    Wednesday, February 4, 2009 6:37 AM

Answers

  • since this post i have gone in and disabled the sleep function for the monitor and disabled the screen saver, have had the system running for 6 hrs now, and it has not rebooted once.. going to re-enable the screen saver, and see if it fails again..

    ritetech
    Wednesday, February 11, 2009 4:38 AM

All replies

  • Hi Farhan,


    Sounds like you may have a power issue.  your power supply might be giving you some warning signs.


    an easy way to stop a computer from automatically restarting is to go to System Properties > Select Advance System Settings >Startup and Recovery > Click the Settings button> Uncheck the "Automatically Restart" box.

    Next time you experience a blue screen... your computer won't reboot and you can get the info you need.

     hope this helps...
    Wednesday, February 4, 2009 6:09 PM
  •  
     That is called the blue screen of death and yes the computer if setup at default will restart automatically to keep from hurting your hardware. What we need to do now is find out what error you are having. I would go into your start button then select all programs, then select administrative tools then look for event viewer. Dont worry I'll help you get to the log you need to look at.

    Under the left hand pane with Windows Logs name click that and a drop down list will appear slightly indented. Click on the System and let the logs load up. If you can remember the exact time you had the blue screen you should be able to go down the list and find the error. Once you have the error you can either click it and see if windows knows whats going on or post the error number here and someone should be able to help you further.

     The funny thing is why would that other person even suggest power problems before even getting into the reason as to why windows is restarting and not knowing the error number?. Are you a furtune teller and pulling power out of your turban??
    Wednesday, February 4, 2009 6:24 PM
  • I installed Win 7 as a dual boot along side XP.  In the 4 days I have been running Win 7 its has rebooted more than a dozen times.  In the 2 years with XP, it has never rebooted.  For 2 days now, I have left XP running and it has not rebooted, so it appears it something related to the Win 7 install.  Any ideas?
    Thursday, February 5, 2009 9:08 PM
  • seven usa otro tipo de arquitectura que xp, xp no te reinicia por que xp esta en version final, seven esta en version de prueba o beta, recuerda que no has pagado nada aun por esa misma razon es version de prueba donde se ven todos los fallos, y oviamente los programadores pondras fallos, para de esta manera solucionarlos en la version final, por eso los parches 
    Friday, February 6, 2009 3:05 PM
  • mikied said:

    I installed Win 7 as a dual boot along side XP.  In the 4 days I have been running Win 7 its has rebooted more than a dozen times.  In the 2 years with XP, it has never rebooted.  For 2 days now, I have left XP running and it has not rebooted, so it appears it something related to the Win 7 install.  Any ideas?



    Not without more information. You need to follow my post just above yours and find out what is the error you are getting.
    Saturday, February 7, 2009 2:48 PM
  • Thank you very much for your replies. Actually I had uninstalled it due to annoying restart and interruption in work. I just got it installed again with the dual boot with Windows XP. I will provide you the error code as soon as it restarts now. I don't think there is any problem with the power supply because my computer works fine with windows XP and I had never seen this problem before.Thanks again for your help.


    Thanks,

    Farhan
    Monday, February 9, 2009 5:57 PM
  • Hi,

        Okay so I just got the same error and my computer went on blue screen and got restarted. So, as you mentioned I went into event viewer and I see there are few errors, few warnings and one critical error. I got the infomation from there you can see it below:

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          2/9/2009 1:32:55 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      FRJM-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2009-02-09T18:32:55.296875000Z" />
        <EventRecordID>883</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>FRJM-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">209</Data>
        <Data Name="BugcheckParameter">0x8cf79ddc</Data>
        <Data Name="BugcheckParameter">0x2</Data>
        <Data Name="BugcheckParameter">0x8</Data>
        <Data Name="BugcheckParameter">0x8cf79ddc</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>


    Another Error:

    Log Name:      System
    Source:        EventLog
    Date:          2/9/2009 1:33:16 PM
    Event ID:      6008
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      FRJM-PC
    Description:
    The previous system shutdown at 1:32:00 PM on ‎2/‎9/‎2009 was unexpected.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="EventLog" />
        <EventID Qualifiers="32768">6008</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-02-09T18:33:16.000000000Z" />
        <EventRecordID>879</EventRecordID>
        <Channel>System</Channel>
        <Computer>FRJM-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>1:32:00 PM</Data>
        <Data>‎2/‎9/‎2009</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>2946</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Binary>D9070200010009000D00200000003D01D9070200010009001200200000003D01600900003C000000010000006009000000000000B00400000100000000000000</Binary>
      </EventData>
    </Event>

    Warnning:

    Log Name:      System
    Source:        Microsoft-Windows-Wininit
    Date:          2/9/2009 12:43:19 PM
    Event ID:      11
    Task Category: None
    Level:         Warning
    Keywords:     
    User:          SYSTEM
    Computer:      FRJM-PC
    Description:
    Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Wininit" Guid="{206F6DEA-D3C5-4D10-BC72-989F03C8B84B}" />
        <EventID>11</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x4000000000000000</Keywords>
        <TimeCreated SystemTime="2009-02-09T17:43:19.610351500Z" />
        <EventRecordID>805</EventRecordID>
        <Correlation />
        <Execution ProcessID="464" ThreadID="488" />
        <Channel>System</Channel>
        <Computer>FRJM-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="Count">2</Data>
        <ComplexData Name="StringList">43003A005C00500052004F004700520041007E0031005C004B00410053005000450052007E0031005C004B00410053005000450052007E0031005C006D007A0076006B00620064002E0064006C006C00000043003A005C00500052004F004700520041007E0031005C004B00410053005000450052007E0031005C004B00410053005000450052007E0031005C006D007A0076006B006200640033002E0064006C006C000000</ComplexData>
      </EventData>
    </Event>

    This is the information I got for you if you can help me out with these errors will be really appreciated. Thank you very much.


    Thanks,

    Farhan
    Monday, February 9, 2009 6:58 PM
  •  got windows 7 installed with no issues, and it seems to be running well.. i am however, noticing that when windows goes to the screensaver, and sits for 15 mins or so, the computer reboots itself, it comes back up to "windows has recovered from a serious error".  i have tried disabeling the screen saver and letting the monitor go into sleep mode but it seems to do the same thing. but if im am sitting and using the system and surfing the net or running and app it runs fine and does not reboot..

    AMD Athalon 64 3200+
    1.5 gig ram
    ATI Radion X800 PCIe 256meg video
    2 standard IDE HDD's

    i too have been using this system for a while and just rebuilt it to use as a beta machine.. this is a new powersupply and a known good board and processor and such.

    i am looking into the log file now to see what caused the error.. here is what the event viewer says:

    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          2/8/2009 10:29:14 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:     
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0x846bf510, 0x8ca14ff2, 0x00000000, 0x00000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020809-26796-01.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-02-09T06:29:14.000000000Z" />
        <EventRecordID>810</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer></Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">0x00000116 (0x846bf510, 0x8ca14ff2, 0x00000000, 0x00000002)</Data>
        <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
        <Data Name="param3">020809-26796-01</Data>
      </EventData>
    </Event>

    any ideas?

    ritetech
    Tuesday, February 10, 2009 3:15 AM
  • since this post i have gone in and disabled the sleep function for the monitor and disabled the screen saver, have had the system running for 6 hrs now, and it has not rebooted once.. going to re-enable the screen saver, and see if it fails again..

    ritetech
    Wednesday, February 11, 2009 4:38 AM
  • Since my computer was still restarting and I could not find any solution for it. So, I had decided to uninstall it. And now it's working fine with Window Vista. I am sure there was something in Windows 7 that was causing the restart.

    Farhan
    Tuesday, February 17, 2009 5:48 AM
  • I had this same problem too. I installed XP first then W7. I navigated to power options and changed the system sleep setting to never and changed my turn off display from 10min to 20min. I like my screensaver and it comes on at 10mins. No problem after this. Still have XP and W7 on 1tb drive.
    Monday, February 23, 2009 3:23 PM
  • Unfortunately this is a common problem. Microsoft have yet to own up to it but will have to one day.

    This problem is so BIG it will cause a lot of people to switch back to XP unless resolved quickly. The debacles with Vista will pale into insignificance.

    Yes, I too have the problem of the system freezing intermittently. There's nothing I can do other than hit the reset button on the front panel.

    Started to happen after PC asleep for awhile. Couldn't get a response from kbd or mouse.

    Now the freezing happens 5 to 6 times a day while using the PC.

    No relevant error messages in the event logs.

    /rant
    Don't accept the "you must have a power supply problem".  It IS a fault with Win 7; Microsoft needs to investigate and report a fix for it.

    Hey guys, do the right thing and fess up now befor Win 7's reputation descends to that of Vista!

    /endrant
    Friday, October 23, 2009 5:20 PM
  • hey , dont be rude to the guy he was trying to help n not every1 is as techy as u r but as far as i know intuition plays an important role in rectifying systems ...
    • Proposed as answer by Chlpatent Wednesday, December 9, 2009 3:03 AM
    Saturday, November 28, 2009 4:12 AM
  • Ooops, I clicked the wrong link...anyway, I had the same problem until I discovered that the problem was AVG 9.0.704 Free Version was preventing my PC from waking up from sleep mode.  When I uninstalled AVG the problem went away.  I am running Windows 7 Ultimate x64 on a i7 based PC with 12 GB ram, and Kingston SSD 256GB C: drive, NVIDA dual graphics boards, etc., in other words a high-end machine.  I installed Avast! anti-virus and things went fine fron then on - well, except Avast! had a problem with false positives, which they have corrected now.

    So my advice, remove AVG and see if the PC stops hanging (that's what it did to my Vista x64 Ultimate machine) and/or will come out of sleep mode OK (which was the symptom on my Windows 7 machine.
    Wednesday, December 9, 2009 3:10 AM
  • I use a pay version of AVG and have had quite a few BSOD's on my gateway laptop with 3 gb ram, dual core turion. Win7 ultimate x64. I never had the BSOD's on Vista with it, but it seems as though AVG has had a role in the three or so I used the debugger and symbols to investigate. Along with Peerblock, mostly when I had the settings for adware and spyware sites being blocked. I couldn't even run the two an try to restart without the computer BSOD'ing as I restarted or when AVG went to scan it would BSOD as well.
    Being that AVG is such a great scanner, I'm rather upset that Win7 is having issues running and playing well with it... Thinking about uninstalling, but idk of any non-false positive scanner out there, especially not one with a small memory footprint or a firewall.
    My reason for coming here though was more of the


    "Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications." error.

    If anyone knows why we're getting this, or how to fix it, I'd love a tip. Thanks :)

    The exact error is: I find it funny that an avg file is listed. Does everyone getting the error have AVG installed??
    - System
       
    - Provider
          [ Name ] Microsoft-Windows-Wininit
          [ Guid ] {206F6DEA-D3C5-4D10-BC72-989F03C8B84B}
       
      EventID 11
       
      Version 0
       
      Level 3
       
      Task 0
       
      Opcode 0
       
      Keywords 0x4000000000000000
       
    - TimeCreated
          [ SystemTime ] 2009-12-20T09:32:46.120560300Z
       
      EventRecordID 17857
       
      Correlation
       
    - Execution
          [ ProcessID ] 452
          [ ThreadID ] 492
       
      Channel System
       
      Computer Laptop-Azz
       
    - Security
          [ UserID ] S-1-5-18
    - EventData
        StringCount 1
        String avgrssta.dll

    Sunday, December 20, 2009 9:48 AM
  • "Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications." error.
    Check [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\appinit_dlls] in the registry.
    Sunday, December 20, 2009 7:19 PM
  • I checked this and wonder what is next? What is it supposed to have under<data>? Mine has nothing. Or should that be deleted?
    Friday, January 29, 2010 2:28 AM
  • I have the same problem, since I went to windows 7. Google couldn't help me much... Hope this can :) I got the same problem, and use avg too. Just uninstalled it. I have hangs about once every week. I can't really contribute to this thread, I'll just post some of my system specs, as they may be relevant. Gigabyte GA-MA790X-UD4P mobo AMD X4 955BE Running AVG during crashes Running Philips Ambx drivers for Vista, works with a workaround, but hence might make the pc crash When crashing my CPU is often around 45 degrees celcius ATI HD Radeon 4850, januari drivers Windows 7 7600 (RTM) x64, but also had problems with 7100 (RC) x64 Belkin wireless card that does not have official 7 drivers, just took it out of my pc I did not have problems with sleepmode. I'm quite sure the PSU is not the problem, it's an A-brand and should support my system easily. Memtest86+ ran for 11 hours, no errors, going to run it some more later.
    Friday, February 12, 2010 2:09 PM
  • Problem is not solved. It crashed without AVG and the wireless card :(
    Tuesday, February 16, 2010 5:43 PM
  • This has helped a lot of people with this problem .. disable hibernation in windows 7 .. click -start- all programs - click accesseries - right click command prompt - click run as administrator - type in - ipconfig / hibernation off  - it will as so give you 3.5 Gb more space on your hard drive - To turn it back on just do the same but type - ipconfig / hibernation on - and it will turn it back on.

    Tuesday, February 16, 2010 7:41 PM
  • I have several pc running 7 and all version home, pro and ultimate and 32 and 64 bit of all of the 7's. On all machines when they go to sleep, they would never wake up correct. Sometimes mail and internet programs would not work, just a lot of little things. Turned off system sleep and things work fine on all machines. It will probably be fixed sooner or later.
    Tuesday, February 16, 2010 9:29 PM
  • Old I know, but why didn't you respond to the "what's next?" question?  Common courtesy would be some kind of response after giving your open-ended advice.
    Saturday, December 11, 2010 2:52 PM
  • since this post i have gone in and disabled the sleep function for the monitor and disabled the screen saver, have had the system running for 6 hrs now, and it has not rebooted once.. going to re-enable the screen saver, and see if it fails again..

    ritetech


    RITETECH,

    YOU'RE CORRECT.  THE COMPUTER SHUT DOWN BECAUSE IT'S NOT CAPABLE GO ON STANDBY.  I HAD THE SAME PROBLEM WITH MY PC & WINDOWS7 ULTIMATE AFTER I LEFT MY COMPUTER ON AND WALK AWAY ABOUT 30 MINS OR MORE.

    DO NOT SET YOUR COMPUTER ON STANDBY.

    RIGHT CLICK ON YOUR SCREEN AND CLICK ON PERSONALIZE.  CLICK ON SCREEN SAVER (YOU CAN TURN ON THE SCREEN SAVER IF YOU WANT".  GOTO CHANGE POWER SETTINGS;  GOTO CHANGE PLAN SETTING;  SET:  PUT COMPUTER TO SLEEP TO (NEVER).  THIS SHOULD WORK.  HOPE IT HELP. 

    LTN

    Thursday, December 30, 2010 9:50 AM