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Desktop Fails to load after reboot RRS feed

  • Question

  • I am using an HP TX1320us tablet.
    TL-60 2.0GHz, 2 GB Ram, Nvidia Go 6150, Wireless N, touch screen
    32bit install

    After running w7 without any issues for a week or 2 I have run into this problem.  After I log into my account the desktop fails to load.  There is no mouse, there is no background, no start menu, ALT CTRL DEL does not work, nothing responds.  I tried using the fucntion keys to switch displays, nothing appears to change.  I have restored to a point a couple days before the error happened.  After I reboot once or  twice the problem occurs again.

    What can I do to fix this?
    I have tried running windows update after a restore, this does not fix the problem.
    Tuesday, April 21, 2009 4:19 AM

Answers

  • This problem can be caused by ‘malware’ but check this registry key before running your ‘anti‘ programs.

    Firstly, start Explorer via Task Manager by pressing Ctrl+Shift+Esc then on the Applications Tab click ‘New Task’ at the bottom, type explorer.exe and press Enter. If it doesn’t start, you are almost certainly infected.

    Now check the registry key by going to the Windows Orb (Start), type regedit, press Enter and in the left pane navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon. In the right pane, make sure there is a REG_SZ named Shell and it has a value of "explorer.exe" (no quotation marks). If it’s not there, create it by clicking Edit > New > String Value then right-click it and type explorer.exe then restart the computer.

    Added by Forum Moderator:

    Warning: While this solution solves the issue or problem, serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. For more information about modifying the registry, see Microsoft support article 256986.

    • Edited by Ronnie VernonMVP Tuesday, April 21, 2009 10:36 PM Required Registry Warning
    • Marked as answer by Robinson Zhang Monday, May 4, 2009 9:59 AM
    Tuesday, April 21, 2009 7:56 AM