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slow logon for users RRS feed

  • Question

  • We have 2 windows 2012 Domain controllers, DNS and DHCP. We started to have an issue with our desktops (Windows 7)taking a long time (10 minutes or more), on boot up to get to a CTL-ALT-DEL screen. We noticed that once they logon , we look at DHCP and they have just received a new IP. if we take the same workstation and Hardcode their IP, it starts up under a minute. we do not see any errors pertaining to the workstation on the DHCP server. so we are wondering how to troubleshoot this type of issue. 

    Thanks

    Pat

    Friday, December 9, 2016 7:05 PM

Answers

All replies

  • Hi,

    1) check Default getewaty , DNS of system after IP took from DHCP.

    2) Disable scope on DHCP server one by one and check wheter both DHCP having same issu e

    3) check DHCP to DC connectivity 

    4) Update all patches patches of workstation.

    Go throgh below linl

    https://support.microsoft.com/en-us/kb/2555428

    Saturday, December 10, 2016 12:29 PM
  • Hi Pat,

    >>We started to have an issue with our desktops (Windows 7)taking a long time (10 minutes or more), on boot up to get to a CTL-ALT-DEL screen.

    Did you mean that issue occurred when devices restarted and user logon?

    Did another users has the same issue?

    Please run tracert DC command to check if connection is normal between DC and client.

    There is information below is about tracert command for your reference:

    How to Use TRACERT to Troubleshoot TCP/IP Problems in Windows

    https://support.microsoft.com/en-us/kb/314868

    Best Regards

    John


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    Monday, December 12, 2016 8:55 AM
  • yes the delay is before the Ctrl-Alt-Del screen. 
    Monday, December 12, 2016 11:47 AM
  • Hi Pat,

    Please check if client has many of Startup program.

    You could optimize it by following similar thread below:

    https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/how-to-manageremove-startup-programs-in-windows-7/c2ff3fd1-3e32-46d9-9522-ec05034a2db1

    >>We started to have an issue with our desktops (Windows 7)taking a long time (10 minutes or more), on boot up to get to a CTL-ALT-DEL screen.

    Since this issue is related with windows 7, you could post issue to client to get effect support.

    Best Regards

    John


    Please remember to mark the replies as answers if they help.
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    Tuesday, December 13, 2016 9:23 AM
  • This happens with a user reboots and the delay is before the ALT-CTRL-DEL screen comes up
    Tuesday, December 13, 2016 11:01 AM
  • To see what was happening on bootup, we enabled the "Display highly detailed status messages" in a policy. we are having a few users on bootup getting stuck at a "uninstalling Java 7" screen. we have a policy to uninstall old versions of Java. I removed the link for this policy for these workstations and rebooted, but we still get the issue of user being stuck. If I unplug the network and reboot, it gets  us to a logon screen where the user can logon. I'm trying to find out why this policy is still trying to run?
    Tuesday, December 13, 2016 2:02 PM
  • The policy in question is a Computer Configuration Policy. 
    Tuesday, December 13, 2016 2:05 PM
  • Hi Pat,

    Here are article about issue for your reference:

    Root Causes for Slow Boots and Slow Logons (SBSL)

    http://social.technet.microsoft.com/wiki/contents/articles/10130.root-causes-for-slow-boots-and-slow-logons-sbsl.aspx

    You could check the article below to troubleshoot issue:

    Tools for Troubleshooting Slow Boots and Slow Logons (sbsl)

    http://social.technet.microsoft.com/wiki/contents/articles/10128.tools-for-troubleshooting-slow-boots-and-slow-logons-sbsl.aspx

    Best Regards

    John


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    Wednesday, December 14, 2016 6:40 AM
  • John,

    Thanks for the information, I will check it out. 

    Pat

    Wednesday, December 14, 2016 11:47 AM
  • I've tried installing the SDK on several machines and it keeps failing, I'm getting these errors on one machine, any help in trying to get around this?

    MSI (s) (F0:48) [07:09:33:602]: Windows Installer removed the product. Product Name: Microsoft Windows SDK for Windows 7 (7.1). Product Version: 7.1.30514. Product Language: 1033. Manufacturer: Microsoft Corporation. Removal success or error status: 0.
    7:09:29 AM Wednesday, December 14, 2016: SFX C:\Program Files\Microsoft SDKs\Windows\v7.1\Setup\SFX\vcredist_x64.exe installation started with log file C:\Users\dunniganp.WCMC\AppData\Local\Temp\Microsoft Windows SDK for Windows 7_cb7a3204-d3f0-4304-8512-b36dd6a87b8a_SFX.log
    7:09:29 AM Wednesday, December 14, 2016: [SDKSetup:Info] Successfully downloaded the file http://download.microsoft.com/download/A/6/A/A6AC035D-DA3F-4F0C-ADA4-37C8E5D34E3D/setup\WinSDKPerformanceToolKit_amd64\wpt_x64.msi to C:\Users\dunniganp.WCMC\AppData\Local\Temp\SDKSetup\WinSDKPerformanceToolKit\WinSDKPerformanceToolKit_amd64\wpt_x64.msi
    7:09:29 AM Wednesday, December 14, 2016: [SDKSetup:Info] File succesfully downloaded - source:http://download.microsoft.com/download/A/6/A/A6AC035D-DA3F-4F0C-ADA4-37C8E5D34E3D/setup/WinSDKPerformanceToolKit_amd64/wpt_x64.msi target:file:///C:/Users/dunniganp.WCMC/AppData/Local/Temp/SDKSetup/WinSDKPerformanceToolKit/WinSDKPerformanceToolKit_amd64/wpt_x64.msi size:20184576
    7:09:31 AM Wednesday, December 14, 2016: C:\Program Files\Microsoft SDKs\Windows\v7.1\Setup\SFX\vcredist_x64.exe installation failed with return code 5100
    7:09:33 AM Wednesday, December 14, 2016: [SDKSetup:Error] Config_Products_Install: Installation of Product Microsoft Windows SDK for Windows 7 (failed): Please refer to Samples\Setup\HTML\ConfigDetails.htm document for further information. Stack:    at SDKSetup.Product.ConfigureRelatedSfx()   at SDKSetup.Product.ConfigureNewProduct(ManualResetEvent CancelEvent)
    7:09:33 AM Wednesday, December 14, 2016: [SDKSetup:Info] Config_Products_InstallNew: End installation of new product: Microsoft Windows SDK for Windows 7
    7:09:33 AM Wednesday, December 14, 2016: [SDKSetup:Error] Config_Products_Install: Windows SDK Setup (failed): Installation of the "Microsoft Windows SDK for Windows 7" product has reported the following error: Please refer to Samples\Setup\HTML\ConfigDetails.htm document for further information. Stack:    at SDKSetup.Product.ConfigureNewProduct(ManualResetEvent CancelEvent)   at SDKSetup.Product.SetupProduct(TaskMode taskMode, ManualResetEvent CancelEvent)   at SDKSetup.ProductCollection.SetupProducts(TaskMode taskMode, DownloadManager downloadManager, ManualResetEvent cancelEvent)   at SDKSetup.ConfigProducts.DoCurrentTask(TaskMode Task)

    Wednesday, December 14, 2016 12:11 PM
  • Hi Pat,

    >>Please refer to Samples\Setup\HTML\ConfigDetails.htm document for further information.

    Could you please provide details of document to here for further troubleshooting?

    Best Regards

    John


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    Thursday, December 15, 2016 10:13 AM
  • I'm not seeing that file. 
    Thursday, December 15, 2016 5:15 PM
  • Hi Pat,

    Please click article below to fix issue:

    Windows SDK Fails to Install with Return Code 5100

    https://support.microsoft.com/en-us/kb/2717426

    Best Regards

    John


    Please remember to mark the replies as answers if they help.
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    • Marked as answer by PDunn001 Saturday, December 17, 2016 12:30 PM
    Friday, December 16, 2016 7:06 AM