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Cant connect from professional to online with premium license RRS feed

  • Question

  • Hello,

    My client is on Project Online with project professional 2016. 2 users were able to connect from professional to server when they had Project Online Professional license.

    Their Sys admin granted them Project Online Premium instead, and they couldn't connect professional to the server. Once granted back the professional license, they could work normally again. Isn't premium license supposed to include also the professional capabilities?

    Regards,

    Barak

    Wednesday, February 7, 2018 1:16 PM

All replies

  • The premium licence includes a Project C2R client download, which is a different installation and "fork" from Project Professional 2016.  Either client can connect to the PWA instance.  The fact that the SYS ADM gave the premium licences should not have had any impact because they will have already been granted a licence and rights (two separate things) to connect to the PWA instance, otherwise they wouldn't have been able to connect via Project Pro.


    Ben Howard [MVP] | web | blog | book | downloads | P2O

    Wednesday, February 7, 2018 2:29 PM
    Moderator
  • Hi Ben,

    Just to make it clear, the users don't use the download. They use Project 2016 from an Office 2016 installation.

    They can connect if the sys adm leaves the with both Premium and Professional license, but if the professional is taken and the premium remains, they can't connect.

    Is this expected? If not - should we open a ticket?

    Thanks,

    Barak

    Wednesday, February 7, 2018 2:33 PM
  • A user would not need both premium and pro licences, it's either one or the other from a usage perspective.  I think raising a ticket would be the way to go.

    Ben Howard [MVP] | web | blog | book | downloads | P2O

    Wednesday, February 7, 2018 2:54 PM
    Moderator