locked
KB956841 - MS08-064 Crashed Vista RRS feed

  • Question

  •  

    I installed the Microsoft update KB956841 MS08-064. I clicked yes to reboot my computer and it crashed while booting back up. A boot loader-like black screen came up with two options - 1) select my windows installation or 2) select memory diagnostics. I selected my windows installation and per the computer ntoskrnl.exe was corrupt and referenced 0xc0000098

     

    I am running Windows Vista Business Edition Service Pack 1. I booted from my Vista dvd and let it do the startup repair. Startup repair fixed the problem by doing a system recovery and my computer worked again. I originally installed the update using pkgmgr (Package Manager).

     

    Anybody else experiencing problems with the security update MS08-064??

    Friday, October 17, 2008 7:22 AM

Answers

  •  

    This issue can be caused by software conflicts during booting up. I suggest you enter Safe Mode, remove the update then reinstall the update in Normal Mode to check the result. If the issue still occurs, we can use msconfig to check boot up program and services especially antivirus program to narrow down the cause:

     

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this issue in the Clean Boot environment. If the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

    Tuesday, October 21, 2008 9:53 AM
    Moderator

All replies

  • I am having a similar problem with XP Pro w/sp3.  After installing, my computer goes into an endless reboot cycle.  Trying to boot into Safe Mode does not work, nor does it get far enough into the boot process to display the XP Graphic and scrolling bars.  No useful information is displayed when the computer reboots.

     

    I was able fix using the recovery console to uninstall this update.

     

    Update installed through Microsoft Update.

     

      

     

    Friday, October 17, 2008 4:46 PM
  • This happened to me as well. I had to work with DELL to get my laptop up and running again. It required a complete reinstallation of the factory default setup, formatting the hard drive, etc.  Luckily it is a new laptop and we hadn't put any of our files from the old PC on it yet. We didn't loose anything but a bunch of time get it up and running. I guess I'll be skipping this update!

     

    Saturday, October 18, 2008 2:10 AM
  •  

    This issue can be caused by software conflicts during booting up. I suggest you enter Safe Mode, remove the update then reinstall the update in Normal Mode to check the result. If the issue still occurs, we can use msconfig to check boot up program and services especially antivirus program to narrow down the cause:

     

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this issue in the Clean Boot environment. If the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

    Tuesday, October 21, 2008 9:53 AM
    Moderator
  •  

    The issue still persist there.

    Did anyonve have some resolution for this............?

    Monday, November 17, 2008 10:48 PM
  •  Tushar1985 wrote:

    The issue still persist there.

    Did anyonve have some resolution for this............?

    Please, start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

    For better assistance please ask for help in the Microsoft Windows Update specific newsgroup.

    In your newsreader:
    news://msnews.microsoft.com/microsoft.public.windowsupdate

    Via Web:

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate

    Thank you for understanding. 

    [If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]


    Tuesday, November 18, 2008 6:41 AM
  • I tried calling Microsoft Voice support at : 1-800-Microsoft (642-7676). Their is a case related to this still in progress. But the way they are replying i don't think they will come up with any solution. .

     

    Hence i posted here conceiving may i get some help or info.

     

    As per our concern following are the updates which are causing the issue on the Vista Machines.

     


    Security Update

    KB Article

    Bulletin ID

    Security Update for Windows Vista (KB953155)

    KB953155

    MS08-062

    Security Update for Windows Vista (KB954211)

    KB954211

    MS08-061

    Security Update for Windows Vista (KB956841)

    KB956841

    MS08-064

    Security Update for Windows Vista (KB957095)

    KB957095

    MS08-063

    It would be great, if Microsoft Tech at least respond to this problem i am goind through.

    Friday, November 21, 2008 11:59 PM