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Blue screen, pls help RRS feed

Answers

  • You have a (NTSTATUS) 0xc0000005 Access Violation in the UAC driver which causes a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e). Please check if your RAM is faulty.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Dale Qiao Monday, August 16, 2010 1:25 AM
    Saturday, August 7, 2010 2:06 PM
  • Hi Ivan, I suggest you to test this issue in , Clean Boot, Safe Mode and Device Clean Boot to determine the possible cause.

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

    • Marked as answer by Dale Qiao Monday, August 16, 2010 1:25 AM
    Monday, August 9, 2010 7:56 AM

All replies

  • You have a (NTSTATUS) 0xc0000005 Access Violation in the UAC driver which causes a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e). Please check if your RAM is faulty.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Dale Qiao Monday, August 16, 2010 1:25 AM
    Saturday, August 7, 2010 2:06 PM
  • Hi Ivan, I suggest you to test this issue in , Clean Boot, Safe Mode and Device Clean Boot to determine the possible cause.

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

    • Marked as answer by Dale Qiao Monday, August 16, 2010 1:25 AM
    Monday, August 9, 2010 7:56 AM