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The bugcheck was: 0x00000116 RRS feed

  • Question

  • Hello!

    Today I got pc restart and after in system log, i found this error. 

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xfffffa800b290010, 0xfffff8800fa37b40, 0xffffffffc000000d, 0x0000000000000003). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011718-13484-01.

    I have no idea what it is. maybe can someone can help me to found out where problems are?

    I have windows 7 Pro 64 bit.


    Wednesday, January 17, 2018 11:11 AM

All replies

  • https://files.fm/u/mgrx9d5x MEMORY.DMP
    Wednesday, January 17, 2018 11:12 AM
  • Hi Maksvell134.

    The 0x00000116 (VIDEO_TDR_ ERROR) bug check indicates that an attempt to reset the display driver and recover from a timeout failed.
    This problem could be a temporary issue and can be usually fixed by upgrading the video driver to a newer version, if it happens on a regular basis.
    Please upload the .DMP file to your OneDrive and share it: it was not possible downloading it from the URL you've provided.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Wednesday, January 17, 2018 11:24 AM
  • There was no file in the above link.  (Please use one drive or drop box share links)

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command:

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    It will automatically collect these files:  msinfo32, dxdiag, mini dumps, drivers hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is 1 file for you to find manually:  memory dump file:

    C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    Sometimes the dxdiag file needs to be found and saved manually:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread


    Wednesday, January 17, 2018 11:28 AM
  • Can you try this? https://drive.google.com/file/d/1jrMMfPeOS23FrCLaPQertaK8S6OfWZax/view?usp=sharing
    Wednesday, January 17, 2018 3:00 PM
  • Can you try this? https://drive.google.com/file/d/1jrMMfPeOS23FrCLaPQertaK8S6OfWZax/view?usp=sharing

    The .DMP file confirmed that the faulting module was nvlddmkm.sys, which is part of the NVIDIA video driver.
    If the problem happens again and on a regular basis, try uninstalling the video driver and then reinstalling it (use a newer version if available).

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Wednesday, January 17, 2018 4:26 PM
  • The bugcheck was 116

    VIDEO_TDR_FAILURE (116)

    Perform the following steps:

    1) Uninstall the Nvidia GPU using DDU

    https://www.wagnardsoft.com/

    Display Driver Uninstaller Download version 17.0.8.2


    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

    2) Re-install the Nvidia graphics driver from the computer manufacturer's site or from the Nvidia webiste

    http://www.nvidia.com/Download/index.aspx

    3) If the Nvidia website is used be sure to check the box for clean install and also install if possible the physx driver

    4) Re-seat the video card.  Check to see that it is free of dust.  And check to see that the fan is working.

    5) Download and install one of the software temperature monitoring software programs.  Monitor temperatures when idle and under stress.

    6) If the problem persists check the voltages in the BIOS and test the GPU card in another computer and another card in this computer.

    nvlddmkm nvlddmkm.sys Tue Feb 03 18:08:12 2015 (54D162EC)

    7) The RAM modules are mismatched.  If there are recurrent BSOD test the RAM with Memtest86+ version 5.01 for 8 or more passes:  http://www.memtest.org/

    8) Check the MSI website for a BIOS upgrade:  https://us.msi.com/Motherboard/support/X58_ProE#down-bios

    9) If you have any more BSOD or computer problems be sure to run the administrative command prompt so the computer log files can be troubleshooted.
    Wednesday, January 17, 2018 5:11 PM
  • Hi,

    It caused by nvlddmkm.sys.

    Please try to take following steps.

    1. Download and install graphic driver to latest.

    2. Find and rename "nvlddmkm.sys" to "nvlddmkm.sys.old" under C:\Windows\System32\Drivers.(If it can’t work, please boot PC into safe mode.  Just before the Windows 7 splash screen shown above appears, press the F8 key to enter Advanced Boot Options. Using the arrow keys on your keyboard, highlight the Safe Mode and press Enter.)

    3. Find the nvidia directory (usually in C:\Nvidia or C:\drvvganVidia), then find the file nvlddmkm.sy_.

    4. Copy nvlddmkm.sy_ to desktop.

    5. Open Command Prompt (as adminstartor)

    6. Type chdir Desktop (press Enter)

    7. Type EXPAND.EXE nvlddmkm.sy_ nvlddmkm.sys (press Enter) or

         expand -r nvlddmkm.sy_ nvlddmkm.sys (press Enter)

    8. After expand, copy nvlddmkm.sys from desktop to C:\Windows\System32\Drivers.

    9. Restart PC to see if it still occur.


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    • Proposed as answer by Vera Hu Friday, January 19, 2018 10:17 AM
    Thursday, January 18, 2018 2:36 AM