outlook archive PST issue RRS feed

  • Question

  • Hi,
    We have multiple users who have a pst file used as an archived saved on a network drive and it has been mounted in outlook. People drag and drop their files into this file when necessary for long term archiving. We have one user who is using office 2019 approx 10-15 times a day her archive pst file that is open in outlook loses connection and has to close and open outlook for it to remap the archive pst file. No one else has this issue. Error message the person gets is below. Any idea what would cause this?

    \\*\unc\mailserver\pst\owen\email\email-archive2020.pst cannot be accessed

    when this error comes up user is still able to browse to the network drive where this email archive is stored.

    Sunday, July 5, 2020 11:52 AM


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