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Dell Laptop windows 7 crashed RRS feed

  • Question

  • Hello, Today I was using the computer and the laptop keyboard stopped working the mouse works fine. After restarting, the computer loads up then a small screen popped up and this is the info it gave. Windows has recovered from a blue screen.

    Problem Signature

    Problem event name:            BlueScreen

    OS Version:                          6.1.7601.2.1.0.256.48

    Locale ID:                             1033

     

    Additional info about the problem:

    BCCode:                                  1000007e

    BCP1:                                      C0000005

    BCP2:                                      8C6AB04E

    BCP3:                                       8E3C6838

    BCP4:                                        8E3C6410

    OS Version:                                 6_1_7601

    Service Pack:                               1_0

    Product:                                      256_1

     

    Files that help describe the problem:

    C:\Windows\Minidump\091611-27518.dmp

    C:\Users\Patrom\AppData\Local\Temp\WER-45723-0.sysdata.xml

     

    I have tried to restore to an earlier time but I am still not able to use the keyboard and I still get the error msg.

    thank you for your time, Cecily

    Friday, September 16, 2011 10:50 PM

Answers

  • Hi,
    
    Bug Check 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    
    This indicates that a system thread generated an exception which the error handler did not catch.
    The following actions might prevent an error like this from happening again:
    1.	Download and install updates and device drivers for your computer from Windows Update. 
    2.	Scan your computer for computer viruses. 
    3.	Check your hard disk for errors. 
    “BCP1:                                      C0000005” 
    
    This means a memory access violation occurred.
    
    Please try to use Windows Memory Diagnostic to check you memory.
    Here is some basic troubleshooting techniques for this issue:
    •	Make sure you have enough disk space. 
    •	If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates. 
    •	Try changing video adapters. 
    •	Check with your hardware vendor for any BIOS updates. 
    •	Disable BIOS memory options such as caching or shadowing.
    If the issue presists, , please compress the files in the path of C:\Windows\Minidump\, upload the files via SkyDrive and post a link here.
    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0
    
    Hope that helps
    


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Robinson Zhang Thursday, October 6, 2011 4:27 PM
    Friday, September 23, 2011 2:40 AM

All replies

  • hi,

    please upload a DMP file to https://skydrive.live.com/

     


    Regards George www.supportweblog.com
    Saturday, September 17, 2011 7:21 AM
  • Hi,
    
    Bug Check 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    
    This indicates that a system thread generated an exception which the error handler did not catch.
    The following actions might prevent an error like this from happening again:
    1.	Download and install updates and device drivers for your computer from Windows Update. 
    2.	Scan your computer for computer viruses. 
    3.	Check your hard disk for errors. 
    “BCP1:                                      C0000005” 
    
    This means a memory access violation occurred.
    
    Please try to use Windows Memory Diagnostic to check you memory.
    Here is some basic troubleshooting techniques for this issue:
    •	Make sure you have enough disk space. 
    •	If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates. 
    •	Try changing video adapters. 
    •	Check with your hardware vendor for any BIOS updates. 
    •	Disable BIOS memory options such as caching or shadowing.
    If the issue presists, , please compress the files in the path of C:\Windows\Minidump\, upload the files via SkyDrive and post a link here.
    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0
    
    Hope that helps
    


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Robinson Zhang Thursday, October 6, 2011 4:27 PM
    Friday, September 23, 2011 2:40 AM