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Recover forms in Exchange? RRS feed

  • Question

  • I had a user create a new form with her Outlook 2010 (Exchange 2003). The new form has the SAME NAME as the old form. We had her recreate it because of so many "forms cache" errors that forms could not be opened if created in Outlook 2003 or earlier until the Forms Cache was deleted (huge pain).

        Anyway, filled-in forms we have saved outside of out look no longer open (these are forms we have saved outside of outlook for compliance reasons. Just like when you drag and drop an email from your outlook). On any comuter in the domain. These forms were saved on the network as .msg (we have tried changing the extention and it still does not display any information. Basically looks like a blank email).

        What I want to know is, how can I recover the old form format? I have daily backups of Exchange, but cannot restore just a form, I have to restore the whold First Storage Group. How can I get back the old forms? Please help with this.


    Thank you for helping!
    • Moved by Novak Wu Thursday, April 7, 2011 3:28 AM Exchange forms (From:General Discussions)
    • Moved by Novak Wu Thursday, April 7, 2011 7:35 AM (From:Development)
    Thursday, March 31, 2011 11:22 PM

Answers

All replies

  • Hi,

    Is that mean that you can solve the problem when you  delete the Forms Cache?

    you can try to clean the Cache by using the following method,

    Outlook 2010
    File-> section Options-> section Advanced-> group Developers-> button Custom Forms…-> button Manage Forms…-> button Clear Cache

    or you can try

    Use the ForceFormReload registry key

    When the forms cache seems to cause problems sporadically, and you cannot determine the cause of the problem, you can to set the ForceFormReload registry key in Outlook. When the ForceFormReload registry key is enabled, and Outlook encounters an error when opening an item that is based on a custom form, Outlook automatically clears the cache for this specific form. Then, Outlook tries to open the item again. While this method does not correct the cause of the forms cache problem, this method does make the problem transparent to people who use custom forms.

    To enable the ForceFormReload registry key functionality, follow these steps:

    1. Start Registry Editor.
    2. In the registry, click the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Outlook
    3. On the Edit menu, click Add Value, and then add the following registry value:

    Value name: ForceFormReload

    Data type: REG_DWORD

    Value data: 1

    Thursday, April 7, 2011 5:10 AM
  • Hi,

     

    Based on my research, forms cannot be restored separately. You have to restore the whole Storage Group and retrieve the Public Folder information, and then export the forms to the Outlook client.

     

    Thanks.

    Novak Wu

     

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    Thursday, April 7, 2011 8:44 AM
  • Jason,

        The problem is not with the forms cache, the problem is that someone tried to create a new form with the same name. This saved over the old form in the Exchange public forms. Now the old form (format) is no longer readable.


    Thank you for helping!
    Thursday, April 7, 2011 4:08 PM
  • Novak,

        I believe this will solve our dilemma. So may I restore the storage group to a separate place and browse through it with Windows Explorer, or will I need to mount that storage group through the Exchange Manager?

     

    -Justin


    Thank you for helping!
    Thursday, April 7, 2011 4:10 PM
  • Hi Justin,

     

    Since Public Folder store cannot be recovered by Recovery Storage Group, I’m afraid that you have to restore the database on a separate Exchange server. For more information, please refer to the following article:

     

    http://technet.microsoft.com/en-us/library/aa998957(EXCHG.65).aspx

     

    Alternatively, you can restore Public Folder store directly via ESM as the link below but some information in Public Folder will be lost.

     

    http://www.mmmug.co.uk/articles/exchange-backup-and-restore-public-folder-backups-and-restores

     

    Thanks.

    Novak Wu

     

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Novak Wu Friday, April 15, 2011 2:26 AM
    Friday, April 8, 2011 1:36 AM