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Skype For Business 2016 MSO 16.0.8431 2110 32Bits

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Hi everybody, I am passing trought an issue like this.

If I search contacts on Skype For Business Client Skype For Business 2016 MSO 16.0.8431 2110 32Bits it crashes and on event viewer it shows the error :

Nome do aplicativo com falha: lync.exe, versão: 16.0.8431.2153, carimbo de data/hora: 0x5a3e247b
Nome do módulo com falha: Uc.dll, versão: 16.0.8431.2046, carimbo de data/hora: 0x5998fd39
Código de exceção: 0xc0000005
Deslocamento da falha: 0x0000bb89
ID do processo com falha: 0x33d8
Hora de início do aplicativo com falha: 0x01d39f4bfb87abb9
Caminho do aplicativo com falha: C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe
Caminho do módulo com falha: C:\Program Files (x86)\Microsoft Office\root\Office16\Uc.dll
ID do Relatório: 6ea2c0e1-0b51-11e8-a2cb-204747ff244f

Has Anyone passed for this issue and got the solution?

Thanks in advance

Tuesday, February 6, 2018 3:25 PM

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Hi Gustavo,

1-Do you encounter this issue on all the computers?

2-Did you try to repair Office on the affected computer?

Regards

Simon
If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

Tuesday, February 6, 2018 4:18 PM
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Hi Simon!

I have found this issue only with Skype For Business 2016 in all of my computers that is running this version, with Lync 2013 it doesnt happen.

About second question, yes I have just done as you can see in the picture attached.

Thank you in advance

Thursday, February 8, 2018 6:55 PM
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Hi Gustavo,

A new update has been released to Office 365 yesterday https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7

Can you try to update and see if it solves the problem?

Regards

Simon
If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights.

Thursday, February 8, 2018 7:30 PM
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I will try the update and let you know.

Thank you

Friday, February 9, 2018 6:04 PM
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Hi Simon, unfortunately I have just updated to the latest build from February 13, 2018 Version 1801 (Build 9001.2171) and the same behavior happens when I search for a contact and click on that.

Any other idea?
- Edited by Gustavo Pereira - SOAD Thursday, February 15, 2018 7:26 PM
Thursday, February 15, 2018 7:10 PM
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Hi Simon, any other suggestion?

Thanks in advance

Tuesday, February 27, 2018 7:44 PM
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Hi Gustavo,

I found this, please try it!

Make sure the External and Internal Links for ALL Exchange Virtual directories are accurate
Make sure the Proxy server (ARR 2.0) if applicable has a valid certificate with all the appropriate subject alternate names for the lync server.
Make sure the Lync Edge server has a valid certificate with all the appropriate subject alternate names.
reboot the client.

Regards

Simon

If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights.
Tuesday, February 27, 2018 8:22 PM