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Unexpected restarts with bugcheck 0x00000119 RRS feed

  • Question

  • Hello all,

    These are brand new HP computers and all of the sudden at least 2 of them frozen and required a restart to be able to work again. Based on the below info what can be wrong and what steps are needed?

    Checked the event viewer and there's an entry about the problem:

    Log Name:      System

    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          3/8/2018 7:26:18 AM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxxxxxx (name removed by purpose)
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000119 (0x00000001, 0x0034ab39, 0x0034ab3b, 0x0034ab3a). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 030818-4446-01.

    Did a quick check on the minidump (not the memory.dmp) and the analyzer I have at hand points to watchdog.sys

    Here is the Blue Screen extraction:

    A problem has been detected and Windows has been shut down to prevent damage to your computer.

    The problem seems to be caused by the following file: watchdog.sys

    If this is the first time you've seen this stop error screen,
    restart your computer. If this screen appears again, follow
    these steps:

    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware
    or software. Disable BIOS memory options such as caching or shadowing.
    If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.

    Technical Information:
    *** STOP: 0x00000119 (0x00000001, 0x0034ab39, 0x0034ab3b, 0x0034ab3a)
    *** watchdog.sys - Address 0x929c7276 base at 0x929c6000 DateStamp 0x4a5bc21a

    Thursday, March 8, 2018 5:47 PM

All replies

  • Hi IT-Warrior.

    The 0x00000119 (VIDEO_SCHEDULER_INTERNAL_ERROR) bug check indicates that the video scheduler has detected a fatal violation.
    Is this the first time you see this error? Check if a newer version of the video driver is available and install it.
    Also contact HP Support and ask for assistance if the problem appears continuously.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Thursday, March 8, 2018 7:18 PM
  • For each computer that you want to troubleshoot please create a separate thread.   Post a link into this thread for each of the other threads.

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command:

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    It will automatically collect these files:  msinfo32, dxdiag, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is 1 file for you to find manually:  memory dump file:

    C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    Sometimes the dxdiag file needs to be found and saved manually:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    Please remember to mark the replies as answers if they help.

    Thursday, March 8, 2018 7:24 PM
  • Hi,

    Please check if there is any driver need to update in Device Management.

    Please try to use the System File Checker tool (SFC.exe) to check system files and recovery corrupted files, here are steps:

    1. Open Command Prompt (as administrator).

    2. Type sfc /scannow, and then press Enter.

    Please try to use clean boot to boot PC into a clean environment to see it the issue still occur.

    Here is a link for your reference.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    Could you please up load the dump file onto OneDrive then share link here?

    Note: If you have any concern about this, please send the dump file to tnmff@microsoft.com through email, but it may cause reply delay.

    In addition, please check if the PC is up to date. (Type Check for updates in search box , then select Check for updates. )


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Monday, March 12, 2018 3:18 AM
    Friday, March 9, 2018 8:34 AM
  •  

    Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, March 13, 2018 7:54 AM
  • IT-Warrior,

    How are you progressing with HP?

    Did you need help with the BSOD?

    If you need help please use this thread for one of the computers and create a thread for each additional computer 

    Post a link into this thread for any other threads.

    When available please post a zip into this thread with the log files for troubleshooting.

    Tuesday, March 13, 2018 8:20 AM
  • Hi,

    We wonder if there is any luck your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 4, 2018 8:07 AM