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WSUS Clients Not Updateing
Question
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Hi All,
having issues with my WSUS server. the first error i was getting was
since a couple of weeks ago my servers do not appear to be getting there updates via WSUS, I have tried many suggestions online and to no avail have not come up with a solution, Im hoping someone here might have some ideas for me to try?
Below is from the windowsupdate.log
2016-05-12 11:52:50:400 844 1390 PT WARNING: GetCookie failure, error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status code = 200
2016-05-12 11:52:50:400 844 1390 PT WARNING: PTError: 0x80244008
2016-05-12 11:52:50:400 844 1390 PT WARNING: GetCookie_WithRecovery failed : 0x80244008
2016-05-12 11:52:50:400 844 1390 PT WARNING: RefreshCookie failed: 0x80244008
2016-05-12 11:52:50:400 844 1390 PT WARNING: RefreshPTState failed: 0x80244008
2016-05-12 11:52:50:400 844 1390 PT WARNING: Sync of Updates: 0x80244008
2016-05-12 11:52:50:400 844 1390 PT WARNING: SyncServerUpdatesInternal failed: 0x80244008
2016-05-12 11:52:50:400 844 1390 Agent * WARNING: Failed to synchronize, error = 0x80244008
2016-05-12 11:52:50:402 844 1390 Agent * WARNING: Exit code = 0x80244008
2016-05-12 11:52:50:402 844 1390 Agent *********
2016-05-12 11:52:50:402 844 1390 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2016-05-12 11:52:50:402 844 1390 Agent *************
2016-05-12 11:52:50:402 844 1390 Agent WARNING: WU client failed Searching for update with error 0x80244008
2016-05-12 11:52:50:405 844 11c4 AU >>## RESUMED ## AU: Search for updates [CallId = {F49433E7-A826-4ED8-9153-DECB2F60138 C}]
2016-05-12 11:52:50:405 844 11c4 AU # WARNING: Search callback failed, result = 0x80244008
2016-05-12 11:52:50:405 844 11c4 AU # WARNING: Failed to find updates with error code 80244008
2016-05-12 11:52:50:405 844 11c4 AU #########
2016-05-12 11:52:50:405 844 11c4 AU ## END ## AU: Search for updates [CallId = {F49433E7-A826-4ED8-9153-DECB2F60138 C}]
2016-05-12 11:52:50:405 844 11c4 AU #############
2016-05-12 11:52:50:405 844 11c4 AU Successfully wrote event for AU health state:0
2016-05-12 11:52:50:405 844 11c4 AU AU setting next detection timeout to 2016-05-12 06:52:50
2016-05-12 11:52:50:406 844 11c4 AU Successfully wrote event for AU health state:0
2016-05-12 11:52:50:407 844 11c4 AU Successfully wrote event for AU health state:0
2016-05-12 11:52:53:685 844 1390 Report REPORT EVENT: {AB3A9EB1-B69E-4BEB-BB3C-D13E82FDDE7 D} 2016-05-12 11:52:48:686+1000 1 148 101 {00000000-0000-0000-0000-0 0000000000 0} 0 80244008 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80244008.
2016-05-12 11:52:53:685 844 1390 Report REPORT EVENT: {35233B0B-D67B-48DB-AC97-666D1610C1E 8} 2016-05-12 11:52:50:402+1000 1 148 101 {00000000-0000-0000-0000-0 0000000000 0} 0 80244008 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80244008.
2016-05-12 11:52:53:715 844 1390 Report CWERReporter::HandleEvents- WER report upload completed with status 0x8
2016-05-12 11:52:53:715 844 1390 Report WER Report sent: 7.6.7601.19161 0x80244008(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B 43877BCB1B 7} 0
2016-05-12 11:52:53:725 844 1390 Report CWERReporter::HandleEvents- WER report upload completed with status 0x8
2016-05-12 11:52:53:725 844 1390 Report WER Report sent: 7.6.7601.19161 0x80244008(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B 43877BCB1B 7} 0 after some time i decided to try and remove and reinstall WSUS, and now when trying to update my servers i get the below;
error is 80244019
2016-05-13 12:32:52:035 844 1590 Handler Selected payload type is ptSelfContained
2016-05-13 12:32:52:035 844 1590 Handler Detected download state is dsStart
2016-05-13 12:32:52:035 844 1590 Handler Adding windows6.1-kb2912390-x64.cab (entire file) to request list.
2016-05-13 12:32:52:040 844 1590 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2016-05-13 12:32:52:043 844 1590 DnldMgr *********** DnldMgr: New download job [UpdateId = {33A215D4-DE0E-422E-94AB-66BC0764833 4}.203] ***********
2016-05-13 12:32:52:073 844 1590 DnldMgr * BITS job initialized, JobId = {EB4BE4A4-7DDF-4F80-B0C5-5F2998944E1 A}
2016-05-13 12:32:52:081 844 1590 DnldMgr * Downloading fromhttp://wsus.owbs.local:8530/Content/ to C:\Windows\SoftwareDistrib60/ 3F1775E 70BFCB1A92 C4D6BB5790 B1B23D8ADF 360.cab ution\Down load\8423b 96e4b76336 d2b1575d9c 6dd5c26\wi ndows6.1-k b2912390-x 64.cab (full file).
2016-05-13 12:32:52:099 844 1590 Agent *********
2016-05-13 12:32:52:099 844 1590 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2016-05-13 12:32:52:099 844 1590 Agent *************
2016-05-13 12:32:52:105 844 19f8 DnldMgr WARNING: BITS job {EB4BE4A4-7DDF-4F80-B0C5-5F2998944E1 A} failed, updateId = {33A215D4-DE0E-422E-94AB-6 6BC0764833 4}.203, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2016-05-13 12:32:52:106 844 19f8 DnldMgr Progress failure bytes total = 2978169, bytes transferred = 0
2016-05-13 12:32:52:106 844 19f8 DnldMgr Failed job file: URL =http://wsus.owbs.local:8530/Content/ , local path = C:\Windows\SoftwareDistrib60/ 3F1775E 70BFCB1A92 C4D6BB5790 B1B23D8ADF 360.cab ution\Down load\8423b 96e4b76336 d2b1575d9c 6dd5c26\wi ndows6.1-k b2912390-x 64.cab
2016-05-13 12:32:52:119 844 19f8 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2016-05-13 12:32:52:148 844 cd8 AU AU checked download status and it changed: Downloading is paused
2016-05-13 12:32:52:148 844 cd8 AU >>## RESUMED ## AU: Download update [UpdateId = {8BEA4F3D-BE7D-4DA3-A4F5-FB5BE1DBC4B F}]
2016-05-13 12:32:52:148 844 cd8 AU # WARNING: Download failed, error = 0x80244019
2016-05-13 12:32:52:148 844 cd8 AU #########
2016-05-13 12:32:52:148 844 cd8 AU ## END ## AU: Download updates
2016-05-13 12:32:52:148 844 cd8 AU #############
2016-05-13 12:32:52:149 844 cd8 AU Successfully wrote event for AU health state:0
2016-05-13 12:32:52:149 844 cd8 AU Currently showing Progress UX client - so not launching any other client
2016-05-13 12:32:52:153 844 cd8 AU Successfully wrote event for AU health state:0
2016-05-13 12:32:52:179 844 100 AU Getting featured update notifications. fIncludeDismissed = true
2016-05-13 12:32:52:179 844 100 AU No featured updates available.
2016-05-13 12:32:53:757 844 830 AU BeginInteractiveInstall invoked for Install with sessionId 2
2016-05-13 12:32:53:758 844 830 AU Auto-approved 0 update(s) for install (for Ux), installType=0
2016-05-13 12:32:53:758 844 830 AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
2016-05-13 12:32:53:758 1052 1934 CltUI FATAL: BeginInteractiveInstall for install returned code 8024000C
2016-05-13 12:32:53:855 1052 1934 CltUI WARNING: AU directive Interactive Progress is exiting due to error 8024000C
2016-05-13 12:32:53:884 844 1884 AU AU received handle event
2016-05-13 12:32:53:885 844 1884 AU UpdateDownloadProperties: 0 download(s) are still in progress.
2016-05-13 12:32:53:887 844 1884 AU Triggering Offline detection (non-interactive)
2016-05-13 12:32:53:887 844 1884 AU AU setting pending client directive to 'Install Complete Ux'
2016-05-13 12:32:53:887 844 1884 AU WARNING: Pending directive, 'Install Complete Ux', is not applicable
2016-05-13 12:32:53:891 844 1884 AU Successfully wrote event for AU health state:0
2016-05-13 12:32:53:891 844 1884 AU #############
2016-05-13 12:32:53:891 844 1884 AU ## START ## AU: Search for updates
2016-05-13 12:32:53:891 844 1884 AU #########
2016-05-13 12:32:53:893 844 1884 AU <<## SUBMITTED ## AU: Search for updates [CallId = {00EC31E8-A8F3-489D-86D8-ECFA296956F 4}]
2016-05-13 12:32:53:893 844 1590 Agent *************
2016-05-13 12:32:53:893 844 1590 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2016-05-13 12:32:53:893 844 1590 Agent *********
2016-05-13 12:32:53:893 844 1590 Agent * Online = No; Ignore download priority = No
2016-05-13 12:32:53:893 844 1590 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstal lation' or IsInstalled=1 and DeploymentAction='Installa tion' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstal lation' and RebootRequired=1"
2016-05-13 12:32:53:893 844 1590 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B 7} Managed
2016-05-13 12:32:53:894 844 1590 Agent * Search Scope = {Machine}any ideas before i throw this server out and get another one :)
Tuesday, May 17, 2016 12:55 AM
Answers
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Hi skateonice,
1. What is the version of your WSUS server? Do all WSUS servers not update from the WSUS server? If your WSUS server is 3.0 version, then check if it is the latest version 3.2.7600.274, if not, install KB2938066 to upgrade your WSUS server;
2. If all clients have issues updating from WSUS server, then do WSUS maintenance (Server Cleanup and reindex WSUS database) and check the result :
The complete guide to Microsoft WSUS and Configuration Manager SUP maintenance
3. Also check clients' status on WSUS server, check if WSUS clients have reported recently and if WSUS report show any errors.
4. On WSUS clients, we may reset windows update components and reset SusClientID:
Reset windows update components:
https://support.microsoft.com/en-us/kb/971058
Reset SusClientID:
https://gallery.technet.microsoft.com/scriptcenter/Reset-WSUS-Authorization-2e26d1b0
5. Check if you are running on third-party software on WSUS server and WSUS clients, also do anti-virus scan both on WSUS clients and WSUS server.
6. Check DNS resolution and network connection on WSUS clients, check if clients could contact with WSUS server.
If after doing all steps above, issue still exits, then post the latest windows updates log on clients. WSUS server's log are location in C:\program files\update services\logfiles.
If you do not want to troubleshoot the original one, then rebuilt WSUS server is also a wise choose, since WSUS is easy to deploy and this may save much time and energy.
Best Regards,
Anne
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
- Edited by Anne HeMicrosoft contingent staff Tuesday, May 17, 2016 6:06 AM
- Proposed as answer by Anne HeMicrosoft contingent staff Tuesday, May 31, 2016 7:03 AM
- Marked as answer by Anne HeMicrosoft contingent staff Monday, June 6, 2016 1:32 AM
Tuesday, May 17, 2016 6:05 AM
