locked
Itunes has stopped working RRS feed

  • Question

  • Problem signature:
      Problem Event Name:    BEX
      Application Name:    iTunes.exe
      Application Version:    11.0.2.26
      Application Timestamp:    51253247
      Fault Module Name:    StackHash_0a9e
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Offset:    00000000
      Exception Code:    c0000005
      Exception Data:    00000008
      OS Version:    6.1.7601.2.1.0.256.4
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    Tuesday, April 23, 2013 4:25 AM

Answers

  • Hi,


    First, you can try to reinstall the application to test the result. If not work, please check whether iTunes works fine in another user account of Windows 7?


    If so, the issue can be caused by corrupted user profile of iTunes.


    Therefore, I suggest to rename the corrupted user profile of iTunes, run iTunes again and see how it works.


    The default location of user profile is %Userprofile%\AppData\Roaming\Apple Computer\iTunes. You can rename iTunes to iTunes.old.


    Meanwhile, please note the folder AppData is hidden by default and you may need to set “Show hidden files, folders and drives” in Control Panel -> Appearance and Personalization -> Folder Options.


    In addition, a thread for your reference:


    Itunes has stopped working.


    If issue persists, it is recommended to contact Apple via iTunes Support for support or post it in apple forum support for more help.


    iTunes for Windows

    https://discussions.apple.com/community/itunes/itunes_for_windows


    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, April 24, 2013 2:23 AM

All replies

  • Hi,


    First, you can try to reinstall the application to test the result. If not work, please check whether iTunes works fine in another user account of Windows 7?


    If so, the issue can be caused by corrupted user profile of iTunes.


    Therefore, I suggest to rename the corrupted user profile of iTunes, run iTunes again and see how it works.


    The default location of user profile is %Userprofile%\AppData\Roaming\Apple Computer\iTunes. You can rename iTunes to iTunes.old.


    Meanwhile, please note the folder AppData is hidden by default and you may need to set “Show hidden files, folders and drives” in Control Panel -> Appearance and Personalization -> Folder Options.


    In addition, a thread for your reference:


    Itunes has stopped working.


    If issue persists, it is recommended to contact Apple via iTunes Support for support or post it in apple forum support for more help.


    iTunes for Windows

    https://discussions.apple.com/community/itunes/itunes_for_windows


    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, April 24, 2013 2:23 AM
  • Hi,

     

    How’s everything going? Please feel free to give me any update.

     


    Vincent Wang
    TechNet Community Support

    Tuesday, April 30, 2013 2:45 AM