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Explorer.exe crashing frequently RRS feed

  • Question

  • Hey guys,

    I'm having this problem, when I open my Windows Explorer for the first time during a session, it crashes with the following information in the event viewer:

    Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc0000374
    Fault offset: 0x00000000000c40f2
    Faulting process id: 0x139c
    Faulting application start time: 0x01ce92284d6e370f
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 61fb2815-fe1c-11e2-8527-005056c00008

    Any idea what can be causing this?

    Thanks

    Monday, August 5, 2013 10:22 PM

Answers

All replies

  • Hi,

    Please use ShellExView to disable related extensions of Windows Explorer:

     

    1. Download ShellExView v1.41 from the following link http://www.nirsoft.net/utils/shexview.zip

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2. Right-click the "shexview.zip" file, select "Extract All", the Extraction Wizard will prompt.

    3. Click Next, input "C:\ShellExView" (without the quotation marks) in the "Files will be extracted to this directory" textbox.

    4. Click Next and click Finnish.

    5. Open the "C:\ShellExView" folder and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    6. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    7. Click the "Disable Selected Items" on the toolbar and click Yes.

    8. Restart your computer and check if the issue is resolved.

    If the issue persists, please test the issue in Safe Mode and let me know the result.


    Niki Han
    TechNet Community Support

    Tuesday, August 6, 2013 2:02 AM
  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

    please download this reg file from my SkyDrive:


    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full.reg


    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the dump file (compressed 7z or RAR to reduce the size) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

    After you generated the dumps, download and import this regfile:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full_uninstall.reg

    to stop the dump creation.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by ZigZag3143x Friday, August 9, 2013 2:47 AM
    • Marked as answer by ZigZag3143x Friday, August 9, 2013 2:47 AM
    Tuesday, August 6, 2013 5:46 AM
  • Any update to the current situation?

    Niki Han
    TechNet Community Support

    • Marked as answer by ZigZag3143x Friday, August 9, 2013 2:47 AM
    Friday, August 9, 2013 2:29 AM