none
Backup Destination

    Question

  • Should these drives (USB External) be configured as ‘Optimize for Quick Removal or Optimize for Performance?

     

    Wednesday, November 10, 2010 5:22 AM

Answers

  • JMFtech, is your SBS08 box fully patched and service-packed? Asking because this may be related to the disk sector transition from 512-byte to 4K. See http://www.seagate.com/docs/pdf/whitepaper/mb604_4k_transition_faq.pdf and the table in there that shows the OS awareness. May have something to do with your issue, may not, but worth looking into:

    Operating System Release

     

    Advanced Format, 4K Aware?

     

    Results

     

    Windows XP

     

    No

     

    Creates primary partition with

    Alignment 1 condition (misaligned)

    Windows Vista—Pre Service Pack 1

     

    No

     

    Large sector-aware but creates partitions incorrectly (misaligned)

     

    Windows Vista—Post Service Pack 1

     

    Yes

     

    Creates partitions with

    Alignment 0 condition (aligned)

    Windows 7

     

    Yes

     

    Creates partitions with

    Alignment 0 condition (aligned)

    Mac OS

     

    Yes

     

    Creates partitions with

    Alignment 0 condition (aligned)

    Another PDF with more detail is at http://www.seagate.com/docs/pdf/whitepaper/tp613_transition_to_4k_sectors.pdf too if you are interested. Also http://en.wikipedia.org/wiki/Disk_sector for what's happening with the standards. Even if this isn't the cause of your problem, good to be aware of the changes. :-)

    Steve

     


    Steven Banks [SBS MVP] Banks Consulting Northwest Inc. http://www.banksnw.com Third Tier | Support for IT Professionals http://www.thirdtier.net Puget Sound Small Business Server User Group http://www.pssbs.org
    Wednesday, November 10, 2010 4:55 PM
    Moderator
  • The conversation went like this:

     

    Chat Dialog

     

    David H.: Im sorry there is no way to delete this partition. It holds the encryption software that you have to use to access the drive.
    Joseph : I don't want to use the encryption software.
    David H.: Im sorry.
    Joseph : I don't need to use that software to use the free space of the drive, correct?
    David H.: You have to use the software to unlock the drive then you can use the free space.
    Joseph : please explain...
    Joseph : My drive shows up as a CD volume and a 930GB volume.
    Joseph : I deleted the 930GB volume and ready to format.
    David H.: Ok then the drive is already unlocked.
    Joseph : Why do I need the CD volume at all?
    Joseph : Can I just remove the CD volume drive letter?
    David H.: Because it holds the encryption software that you have to use to access the drive.
    Joseph : But I never used it and I already delted the volume.
    David H.: Also if you try and remove this volume it voids your warranty.
    Joseph : the volume is there.
    Joseph : I don't want to use the encryption software.
    David H.: Then you dont have to. But you cannot remove the cd volume.
    Joseph  This was never explained in the description of the product when purchasing.
    Joseph : I see that many people are unhappy about this while researching the reviews.
    David H.: Im sorry.


    David H.: Thank you for contacting Iomega Technical Support, my name is David H.. How may I help you?
    Joseph : i NEED TO DELETE THE CD PARTITION FROM THESE DRIVES.
    David H.: Thank you for contacting Iomega's Online Support Services. May I please have the serial number of your Iomega product?
    Joseph : I just want 1 blank volume to format.
    Joseph : Sure...I typed it in twice already to get to this point though...
    Joseph : H6AA4109
    David H.: Thanks. Please give me a few moments while I do a little research.
    Joseph : H6AA410
    • Marked as answer by JMFtech Friday, November 12, 2010 4:41 AM
    Friday, November 12, 2010 4:41 AM

All replies

  • What version of SBS are you working with?

     


    Regards, Boon Tee - PowerBiz Solutions, Australia
    Wednesday, November 10, 2010 6:57 AM
  • SBS 2008... iomega portable blackbelt drives failing.
    Wednesday, November 10, 2010 2:31 PM
  • I haven't used these before. I would leave them as the default setting.

     


    Regards, Boon Tee - PowerBiz Solutions, Australia
    Wednesday, November 10, 2010 3:35 PM
  • The backups were failing at the default setting.

    My backup failed with following error code '2155348010'. "One of the backup files could not be created".

    Wednesday, November 10, 2010 3:42 PM
  • JMFtech, is your SBS08 box fully patched and service-packed? Asking because this may be related to the disk sector transition from 512-byte to 4K. See http://www.seagate.com/docs/pdf/whitepaper/mb604_4k_transition_faq.pdf and the table in there that shows the OS awareness. May have something to do with your issue, may not, but worth looking into:

    Operating System Release

     

    Advanced Format, 4K Aware?

     

    Results

     

    Windows XP

     

    No

     

    Creates primary partition with

    Alignment 1 condition (misaligned)

    Windows Vista—Pre Service Pack 1

     

    No

     

    Large sector-aware but creates partitions incorrectly (misaligned)

     

    Windows Vista—Post Service Pack 1

     

    Yes

     

    Creates partitions with

    Alignment 0 condition (aligned)

    Windows 7

     

    Yes

     

    Creates partitions with

    Alignment 0 condition (aligned)

    Mac OS

     

    Yes

     

    Creates partitions with

    Alignment 0 condition (aligned)

    Another PDF with more detail is at http://www.seagate.com/docs/pdf/whitepaper/tp613_transition_to_4k_sectors.pdf too if you are interested. Also http://en.wikipedia.org/wiki/Disk_sector for what's happening with the standards. Even if this isn't the cause of your problem, good to be aware of the changes. :-)

    Steve

     


    Steven Banks [SBS MVP] Banks Consulting Northwest Inc. http://www.banksnw.com Third Tier | Support for IT Professionals http://www.thirdtier.net Puget Sound Small Business Server User Group http://www.pssbs.org
    Wednesday, November 10, 2010 4:55 PM
    Moderator
  • Yes...it is fully patched. I am returning these drives. I spoke ti Iomega support and there is no way of removing the CD partition that is home to their encryption software, without voiding the warranty. Nothing was mentioned of this on their product description.

     

    Thanks for your time on this one...

     

    I happen to love the ioSafe Solo Pro fireproof/waterproof USB 3.0 external drives that can be bolted down for additional security.

    I just need a portable solution(Ruggedized) to take backups offsite.

     

    -Joe

    Friday, November 12, 2010 4:13 AM
  • Thanks for the update Joe. Those blasted CD partitions are becoming more of an annoyance. Did Iomega say that the issue was their encryption, versus the 512-byte / 4K sector issue, or was that the final straw when they told you the warranty would be void if you deleted the CD partition?

    Steve


    Steven Banks [SBS MVP] Banks Consulting Northwest Inc. http://www.banksnw.com Third Tier | Support for IT Professionals http://www.thirdtier.net Puget Sound Small Business Server User Group http://www.pssbs.org
    Friday, November 12, 2010 4:21 AM
    Moderator
  • The conversation went like this:

     

    Chat Dialog

     

    David H.: Im sorry there is no way to delete this partition. It holds the encryption software that you have to use to access the drive.
    Joseph : I don't want to use the encryption software.
    David H.: Im sorry.
    Joseph : I don't need to use that software to use the free space of the drive, correct?
    David H.: You have to use the software to unlock the drive then you can use the free space.
    Joseph : please explain...
    Joseph : My drive shows up as a CD volume and a 930GB volume.
    Joseph : I deleted the 930GB volume and ready to format.
    David H.: Ok then the drive is already unlocked.
    Joseph : Why do I need the CD volume at all?
    Joseph : Can I just remove the CD volume drive letter?
    David H.: Because it holds the encryption software that you have to use to access the drive.
    Joseph : But I never used it and I already delted the volume.
    David H.: Also if you try and remove this volume it voids your warranty.
    Joseph : the volume is there.
    Joseph : I don't want to use the encryption software.
    David H.: Then you dont have to. But you cannot remove the cd volume.
    Joseph  This was never explained in the description of the product when purchasing.
    Joseph : I see that many people are unhappy about this while researching the reviews.
    David H.: Im sorry.


    David H.: Thank you for contacting Iomega Technical Support, my name is David H.. How may I help you?
    Joseph : i NEED TO DELETE THE CD PARTITION FROM THESE DRIVES.
    David H.: Thank you for contacting Iomega's Online Support Services. May I please have the serial number of your Iomega product?
    Joseph : I just want 1 blank volume to format.
    Joseph : Sure...I typed it in twice already to get to this point though...
    Joseph : H6AA4109
    David H.: Thanks. Please give me a few moments while I do a little research.
    Joseph : H6AA410
    • Marked as answer by JMFtech Friday, November 12, 2010 4:41 AM
    Friday, November 12, 2010 4:41 AM
  • OK...  So Windows 2008 backup has problems with the following drives because the crapware cannot be completely removed from them.  Any others we can add to the list? 
     
    Western Digital NESN drives 
    Iomega Ego drives
     

    --
    Merv  Porter   [SBS-MVP]
    ============================
    "JMFtech" wrote in message news:f88f5b52-5f29-46ae-92e7-66adf0c4f034...

    The conversation went like this:

     

    Chat Dialog

     

    David H.: Im sorry there is no way to delete this partition. It holds the encryption software that you have to use to access the drive.
    Joseph : I don't want to use the encryption software.
    David H.: Im sorry.
    Joseph : I don't need to use that software to use the free space of the drive, correct?
    David H.: You have to use the software to unlock the drive then you can use the free space.
    Joseph : please explain...
    Joseph : My drive shows up as a CD volume and a 930GB volume.
    Joseph : I deleted the 930GB volume and ready to format.
    David H.: Ok then the drive is already unlocked.
    Joseph : Why do I need the CD volume at all?
    Joseph : Can I just remove the CD volume drive letter?
    David H.: Because it holds the encryption software that you have to use to access the drive.
    Joseph : But I never used it and I already delted the volume.
    David H.: Also if you try and remove this volume it voids your warranty.
    Joseph : the volume is there.
    Joseph : I don't want to use the encryption software.
    David H.: Then you dont have to. But you cannot remove the cd volume.
    Joseph  This was never explained in the description of the product when purchasing.
    Joseph : I see that many people are unhappy about this while researching the reviews.
    David H.: Im sorry.


    David H.: Thank you for contacting Iomega Technical Support, my name is David H.. How may I help you?
    Joseph : i NEED TO DELETE THE CD PARTITION FROM THESE DRIVES.
    David H.: Thank you for contacting Iomega's Online Support Services. May I please have the serial number of your Iomega product?
    Joseph : I just want 1 blank volume to format.
    Joseph : Sure...I typed it in twice already to get to this point though...
    Joseph : H6AA4109
    David H.: Thanks. Please give me a few moments while I do a little research.
    Joseph : H6AA410
    Friday, November 12, 2010 12:20 PM
    Moderator
  • I think most manufacturers will jump on this bandwagon. I believe the
    virtual CD drive that's loaded is in most cases actually firmware in the
    enclosure, and not on the disk itself. This makes it easy to update, plus
    easy to install a backup client on the end customers PC via autoruns.
     
    It's a pretty slick way to deploy a backup drive - for a home PC that is.
    I've seen HP, WD, and Seagate products that work this way. The HP I have
    first hand experience with - you cannot remove the software as it's integral
    to the device. But it can be ignored ;-).
     
    One now has to pay particular attention to the USB disk at purchase time.
    When USB 3 is mainstream, it adds another wrinkle.
     
    --
    -----------------------------------------------
    Les Connor [SBS MVP]
     
    "Merv Porter  [SBS-MVP]" wrote in message
    news:163299c5-3799-4b87-bafd-ebfc7a5e274d@communitybridge.codeplex.com...
    > OK...  So Windows 2008 backup has problems with the following drives
    > because the crapware cannot be completely removed from them.  Any others
    > we can add to the list?
    >
    > Western Digital NESN drives
    > Iomega Ego drives
    >
    >
    > --
    > Merv  Porter   [SBS-MVP]
    > ============================
    >  "JMFtech" wrote in message news:f88f5b52-5f29-46ae-92e7-66adf0c4f034...
    >  The conversation went like this:
    >
    >
    >
    >  Chat Dialog
    >
    >
    >
    >  David H.: Im sorry there is no way to delete this partition. It holds the
    > encryption software that you have to use to access the drive.
    >  Joseph : I don't want to use the encryption software.
    >  David H.: Im sorry.
    >  Joseph : I don't need to use that software to use the free space of the
    > drive, correct?
    >  David H.: You have to use the software to unlock the drive then you can
    > use the free space.
    >  Joseph : please explain...
    >  Joseph : My drive shows up as a CD volume and a 930GB volume.
    >  Joseph : I deleted the 930GB volume and ready to format.
    >  David H.: Ok then the drive is already unlocked.
    >  Joseph : Why do I need the CD volume at all?
    >  Joseph : Can I just remove the CD volume drive letter?
    >  David H.: Because it holds the encryption software that you have to use
    > to access the drive.
    >  Joseph : But I never used it and I already delted the volume.
    >  David H.: Also if you try and remove this volume it voids your warranty.
    >  Joseph : the volume is there.
    >  Joseph : I don't want to use the encryption software.
    >  David H.: Then you dont have to. But you cannot remove the cd volume.
    >  Joseph  This was never explained in the description of the product when
    > purchasing.
    >  Joseph : I see that many people are unhappy about this while researching
    > the reviews.
    >  David H.: Im sorry.
    >
    >
    > ------------------------------------------------------------------------------
    >
    >  David H.: Thank you for contacting Iomega Technical Support, my name is
    > David H.. How may I help you?
    >  Joseph : i NEED TO DELETE THE CD PARTITION FROM THESE DRIVES.
    >  David H.: Thank you for contacting Iomega's Online Support Services. May
    > I please have the serial number of your Iomega product?
    >  Joseph : I just want 1 blank volume to format.
    >  Joseph : Sure...I typed it in twice already to get to this point
    > though...
    >  Joseph : H6AA4109
    >  David H.: Thanks. Please give me a few moments while I do a little
    > research.
    >  Joseph : H6AA410
     
     

    MVP - SBS
    Friday, November 12, 2010 2:29 PM
    Moderator
  • Set up a list at http://social.technet.microsoft.com/wiki/contents/articles/small-business-server-2003-2008-2011-external-backup-drives-compatibility-list.aspx so we can all add to it when we get one that works, or one that fails. :-)

    Steve


    Steven Banks [SBS MVP] Banks Consulting Northwest Inc. http://www.banksnw.com Third Tier | Support for IT Professionals http://www.thirdtier.net Puget Sound Small Business Server User Group http://www.pssbs.org
    Friday, November 12, 2010 6:14 PM
    Moderator
  • Perfect!

    I just told my customer to cancel their order for the WD Passport NESN drives from Amazon.

    Seagate goFlex appears to be a good choice...any preferred suggestions?

     

    -joe

    Friday, November 12, 2010 8:46 PM
  • Just thought I'd add a solution for you all on this - fought the same problem for a client, read all the forums ... arrg...

    Then I noticed - the Virtual CD is recognized as hardware in Server 2003 and Server 2008 (likely in all Windows OS'es - just haven't tested)...

    Go into Computer management - disk management - right click on any disk and select properties - go to hardware tab, select the "Virtual CDROM USB Device" and click Properties button.  Select "Do not use this device (disable)" under Device usage and OK your way out.

    Virtual CD has not reared its ugly head again!!!

    Cheers,

    G

     

    • Proposed as answer by AduroNox Monday, January 2, 2012 12:15 AM
    Friday, December 23, 2011 10:22 PM
  • Just checked, this works! Cheers!
    Monday, January 2, 2012 12:16 AM
  • I just found this link https://iomega-eu-en.custhelp.com/app/answers/detail/a_id/26020 in another forum. (Not sure what forum, I already clicked away.)

    It's an update of the Encryption Utility. The description promises to enable you to disable and/or remove the cd partition. Sounds promising. And not a word about warranty voids.

    I haven't tried it yet, since there is some data on my disk I have to remove first, but I thought I'd share in advance.

     

    Joep

    Sunday, January 22, 2012 8:56 PM
  • Hi Steven,

    The page says "Please add your successes and failures.", but I'm not sure how to do that.

    Thanks,

    Wayne


    Wayne S. CompTIA A+ CompTIA Network+ Microsoft MCP

    Tuesday, January 29, 2013 6:38 PM
  • SBS 2008 Backup Drive Updates as of 2014 01 15

    Seagate STBV4000100 4tb USB 2.0 FAIL - I wish I had found this thread before purchase. 

    Seagate STCA2000100 2tb USB 2.0 Success - Works like a charm.

    Mike

    • Proposed as answer by Wayne Taylor Tuesday, July 8, 2014 2:47 PM
    • Unproposed as answer by Wayne Taylor Tuesday, July 8, 2014 2:47 PM
    Wednesday, January 15, 2014 9:33 PM
  • The reason this happen's is because Windows Backup uses VHD as it's backup target, VHD only support 512... MS really need to update Windows 2008 to support VHDX files to resolve this issue once and for all.

    c/o CNS IT Team, www.cns-it.co.uk

    Tuesday, July 8, 2014 2:49 PM