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Windows could not load print processor BrPrint because EnumDatatypes failed. Error code 126. Module: BRPP2KA.DLL RRS feed

  • Question

  • Hi, this is a Windows 7 x86 laptop and the error message displayed to the user is "Test page failed to print. Would you like to start the print troubleshooter? The print spooler service is not running".

    We know that the print spooler service is, in fact, running and that there are no event logs from Service Control Manager indicating that the print spooler service has stopped running at any time.

    We know that the printer we are trying to print to does not use this particular print processor.

    We know that the user has been getting the same error message from when they were using Windows Vista and that this error message has followed them to Windows 7, which is a totally clean installation.

    We know that the hardware of the laptop is virtually identical to other Windows 7 laptops at our site that also have the exact same printers installed which are not having print problems like this.

    We know that we have deleted the user's profile on this laptop and created them a new profile and restored only their documents, pictures and music etc (Thus discarding their registry settings) as the previous step to looking into the event log for Print Service which is the event log that contains the above error.

    There is not any record at our site with over 300 users and 150 computers of any previous problems with the BrPrint print processor. The Brother printers have Windows 7 drivers loaded on the server and all Brother printers are able to be used by all other users including those using Windows 7.

     

    Wednesday, August 4, 2010 4:04 AM

Answers

  • Please let us know detail information.

    1. What is the network? Domain or Workgroup?
    2. Which computer is the printer server? What is the system?
    3. How did you load the driver onto the server? Where does the driver come from?
    4. How did you install the printer onto the Windows 7 clients?

    I suggest you run “rundll32 printui.dll” command on one of the Windows 7 clients and see the result. If it works, please add the command into a startup script for all users.

    How to add printers with no user interaction in Windows


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, August 13, 2010 9:39 AM
    Friday, August 6, 2010 7:09 AM