Hi, this is a Windows 7 x86 laptop and the error message displayed to the user is "Test page failed to print. Would you like to start the print troubleshooter? The print spooler service is not running".
We know that the print spooler service is, in fact, running and that there are no event logs from Service Control Manager indicating that the print spooler service has stopped running at any time.
We know that the printer we are trying to print to does not use this particular print processor.
We know that the user has been getting the same error message from when they were using Windows Vista and that this error message has followed them to Windows 7, which is a totally clean installation.
We know that the hardware of the laptop is virtually identical to other Windows 7 laptops at our site that also have the exact same printers installed which are not having print problems like this.
We know that we have deleted the user's profile on this laptop and created them a new profile and restored only their documents, pictures and music etc (Thus discarding their registry settings) as the previous step to looking into the event log for Print
Service which is the event log that contains the above error.
There is not any record at our site with over 300 users and 150 computers of any previous problems with the BrPrint print processor. The Brother printers have Windows 7 drivers loaded on the server and all Brother printers are able to be used by all other
users including those using Windows 7.
