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3m microtouch - pen and touch "not available" - how to force touch screen? RRS feed

  • Question

  • Hey all -

    I'm playing with windows 7 on my 3m usb touchscreen - but i'm having trouble getting it to behave like something other than a glorified mouse. The problem is it doesn't recognize it as a touch screen and therefore the "pen and touch" control panel is missing.

    In the device manager, the touch screen is listed under the "mice and other pointing devices" category, and the monitor is listed as generic plug and play.

    So how do I tell windows 7 what's what? How do i force it to recognize my touch screen and enable pen and touch options?
    Sunday, June 28, 2009 4:37 PM

Answers

  • Hi Neil, et all,

    The 3M firmware for the EXII passed windows 7 testing last week.  For existing users, who are using the EXII based controller the best method for supporting windows 7 is to update our firmware to the HID digitizer firmware.  This is the firmware that was tested to windows 7.  Firmware on all EXII based controllers is updatable.  Controllers prior to EX are not supported as they do not meet the requirements to support Win 7.

    We are also creating a driver as our tech support indicated, to allow our MT 7 software pack convert the mouse format to HID Digitizer but that will be available closer to the launch date of Windows 7.    Both approaches do the same thing, one does it in our firmare and the MT7 route does it in the software.

    Using the HID Digitizer firmware will allow the hold, gestures, and flick built into windows 7.

    Contact me back if you are interested in upgrading.

    dave
    Wednesday, September 16, 2009 9:43 PM
  • We are currently in process of getting Window 7 AQ for our multitouch product,  the single touch products and software will follow.  I don't know exact dates at this time, but i will update on our progress.  We expect to be Win 7 Logo across the product line prior to the Oct 22 release.

    dave
    Thursday, July 2, 2009 5:28 PM
  • Hey all -

    I'm playing with windows 7 on my 3m usb touchscreen - but i'm having trouble getting it to behave like something other than a glorified mouse. The problem is it doesn't recognize it as a touch screen and therefore the "pen and touch" control panel is missing.

    In the device manager, the touch screen is listed under the "mice and other pointing devices" category, and the monitor is listed as generic plug and play.

    So how do I tell windows 7 what's what? How do i force it to recognize my touch screen and enable pen and touch options?
    Hi

    Windows 7 does include the extensibility for touch enabled hardware, however the drivers and software to enable these functions are the responsibility of the hardware manufacturer. Each manufacturer will create and develop the drivers/software depending on the capabilities of their hardware.

    You will need to contact 3M support for these.

    3M Touch Systems US - Download Touch Drivers

    Hope this helps.

    Thank You for testing Windows 7

    Ronnie Vernon MVP
    Monday, June 29, 2009 4:29 AM
  • sorry, call in the main 3M number and ask for x 9145
    1-978 659-9175
    Friday, October 16, 2009 2:27 PM

All replies

  • Hey all -

    I'm playing with windows 7 on my 3m usb touchscreen - but i'm having trouble getting it to behave like something other than a glorified mouse. The problem is it doesn't recognize it as a touch screen and therefore the "pen and touch" control panel is missing.

    In the device manager, the touch screen is listed under the "mice and other pointing devices" category, and the monitor is listed as generic plug and play.

    So how do I tell windows 7 what's what? How do i force it to recognize my touch screen and enable pen and touch options?
    Hi

    Windows 7 does include the extensibility for touch enabled hardware, however the drivers and software to enable these functions are the responsibility of the hardware manufacturer. Each manufacturer will create and develop the drivers/software depending on the capabilities of their hardware.

    You will need to contact 3M support for these.

    3M Touch Systems US - Download Touch Drivers

    Hope this helps.

    Thank You for testing Windows 7

    Ronnie Vernon MVP
    Monday, June 29, 2009 4:29 AM
  • Don't you think this is a really bad precedent to set?

    You know, you just know, that companies all over the world are going to be creating touch devices made for windows 7 with terrible driver support. Why don't you just allow the user to enable/disable touch features themselves?

    As a followup, why can't we do it with a mouse? I'm just looking for iPhone style functionality, and that hardly seems like it needs some special driver. To not allow me to force it on or off is Apple style programming - removing options from the customer for no reason
    Monday, June 29, 2009 3:15 PM
  • It sounds like the 3M USB you are using is NOT the HID version.  If you were using the HID version the microsoft gestures such as flick, scroll, etc would be available as the screen would be supported as a digitizer.  If you are using standard USB then you need to utilitze our driver which currently does not support the gesture, and the screen will be recognized as a mouse. 

    Tuesday, June 30, 2009 4:13 PM
  • 3M Touch Dave, do you have an estimated time frame for 3M to provide drivers that allow the built in Windows 7 touch functionality?

    Thanks,
    Chris
    Wednesday, July 1, 2009 5:03 AM
  • We are currently in process of getting Window 7 AQ for our multitouch product,  the single touch products and software will follow.  I don't know exact dates at this time, but i will update on our progress.  We expect to be Win 7 Logo across the product line prior to the Oct 22 release.

    dave
    Thursday, July 2, 2009 5:28 PM
  • I really hope that 3m get to this as this issue is affecting me too.

    However I agree with @tk421storm that Windows 7 should allow users to note that their hardware is a touch screen. It's not a big thing to do, however without this it leaves those of us with legacy touchscreens very frustrated - as the 3m chap said, they're now glorified mice.
    Sunday, August 9, 2009 6:22 AM
  • Okay - I did some more digging on this.

    First - you CAN force windows to 'believe' you have a tablet pc device installed:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Tablet PC

    Change the values in DeviceKind and IsTabletPC to 1 (you'll likely need to alter the permissions to allow your user to amend these values, but this is no issue - just right click and select permissions). Note that you will find that, after a reboot, these values can be reset by the system.

    However....

    This simply doesn't help solve the issue raised in this forum. Even if you manually start the tablet PC service and you fool the PC into believing you have a touchscreen, the machine will still read the touchscreen input as if it were a mouse. From what I can gather, Windows 7 treats mouse and finger inputs differently (likely to allow both to work at the same time and to give a more consistent user experience).  

    The trick would be to making the PC believe that the touchscreen input should be read as a finger input, not a mouse input. And for that I think you'd have to monkey about with manually configuring the device manager (class and so forth). And, even if you could fix this issue, you'd still be left with the problem that the output from the touchscreen might not be the same as input expected by the 'touch' software in Windows 7.

    In short, the only way to reasonably go is to wait for the drivers and for the manufacturer to create an output and device profile that Windows 7 will accept.

    I can understand why Microsoft have chosen to make 'finger' input distinct from mouse input and, now I think about it, that probably the right approach for an overall better experience when it comes to touch in Windows (less room to get things muddled up, and you can work on making Windows work with each input type optimally).

    Let's hope 3M deliver their new drivers soon as I'm convinced that Windows 7 is a superb platform to make use of all those 3M devices out there.
    Sunday, August 9, 2009 10:47 AM
  • Final update - an email I received today from 3M:

    "Neil,

    When the new driver is released it will support HID Digitizer Single touch/Pen. as of today, there is no confirmed date of
    when MT7.12 build 7 will be released.

    Thank you,
    3M Touch Systems Technical Support
    978-659-9200 (Option 3)"
    Tuesday, August 11, 2009 3:38 PM
  • Hi Neil, et all,

    The 3M firmware for the EXII passed windows 7 testing last week.  For existing users, who are using the EXII based controller the best method for supporting windows 7 is to update our firmware to the HID digitizer firmware.  This is the firmware that was tested to windows 7.  Firmware on all EXII based controllers is updatable.  Controllers prior to EX are not supported as they do not meet the requirements to support Win 7.

    We are also creating a driver as our tech support indicated, to allow our MT 7 software pack convert the mouse format to HID Digitizer but that will be available closer to the launch date of Windows 7.    Both approaches do the same thing, one does it in our firmare and the MT7 route does it in the software.

    Using the HID Digitizer firmware will allow the hold, gestures, and flick built into windows 7.

    Contact me back if you are interested in upgrading.

    dave
    Wednesday, September 16, 2009 9:43 PM
  • Hi Dave,

    I'm using the EXII based controller and I'm interested in testing this HID digitizer firmware. Where can I find it?

    Thanks
    Monday, September 21, 2009 8:12 AM
  • Thanks Dave,

    Would definitely be interested in the upgrade. What's the best way to get in contacts.

    Thanks,

    Neil
    Monday, September 21, 2009 9:58 AM
  • Hello Dave, I am also using the EXII and would really like to try to upgrade to the HID digitizer firmware. Please let me know what I need to do!

     

    Thank you

    John

    Tuesday, September 29, 2009 4:51 PM
  • Hello Dave,

    I would like to upgrade my EXII driver with the supported Windows 7 firmware.

    Hope to hear from you soon.

    Rick
    Wednesday, September 30, 2009 3:02 PM
  • Dear Touch Dave,

    I am very glad to see that there will be support for touch-screen for EXII! I am using it in combination with Windows 7, and I am very interested in upgrading, and if needed beta-testing. It will just be great if it will all work out as it should. If you are interested in contact, just leave a note here (I have alert me on) and I will supply my email-address (or send you an email if you supply yours).

    Hope to here from you soon!

    Dimiter
    Wednesday, October 14, 2009 3:54 PM
  • It seems Dave has left the building, also no news on the the 3M site for the official release date for the touch drivers:-(
    Wednesday, October 14, 2009 6:53 PM
  • Hi all, Sorry for the delay. For those interested in the upgrade. Please send me direct email EMAIL REMOVED and i will get you into the queue. Dave
    Friday, October 16, 2009 2:22 PM
  • sorry, call in the main 3M number and ask for x 9145
    1-978 659-9175
    Friday, October 16, 2009 2:27 PM
  • Hey Dave,

    Thanks for your reply. However, as I (and very probably RvO - Netherlands does also) live in the Netherlands, it is quite expensive for us to call to the USA. However, I have a picture with my e-mail adress typed in it, which you can find at 
    http://www.techzine.nl/f/g/43407php9GIDEd.jpg
     (don't mind the hosted @ message...) . I would be very grateful if you could send me an email, or add me to your que.

    Hope to hear from you soon!

    Dimiter
    Sunday, October 18, 2009 11:56 PM
  • Hello,
    have anybody some new informations about the release of MT 7.12 Build 7?
    Or maybe there´s a trick to tell Windows7 that there is an Touch-Input?

    Thanks for the Answers and sorry for my bad English.

    regards from Germany
    BlaXXuN
    Wednesday, November 4, 2009 2:58 PM
  • Hi All, I received an email from Dave at 3M Touch Systems on 10-23-09

    hi john,

     I have added you to the distribution list for our win 7 program...

     Details to follow in 7-10 days!

     dave

    I have not heard anything else. I was thinking that the firmware upgrade was available now but it seems that we are waiting for them to release the drivers.
    Has anyone else had a different response or got win 7 to recognize the the EX II as a digitizer?  

    Thanks,

    John

    Tuesday, November 10, 2009 10:39 PM
  • Well it's seems Dave was left in the cold as well by 3M. Earlier I asked 3M support desk for an release date but Still no news.....

    First promise, end of November

    Dear Mr,

    the official release driver that supports Windows 7 operating systems is planned for Release by end of November.

    Keep in mind that you need a multitouch compliant Hardware in order to get really full and true Multitouch. We define multitouch as 3+ (3 and more) simultaneous touch events.

    Our 19" Multi-touch Developers Kit does support this already.

    http://solutions.3m.com/wps/portal/3M/en_US/TouchSystems/TouchScreen/Technologies/Multi-touch/

    Mit freundlichen Grüßen / Best regards

    Sascha ******, Dipl.-Ing. (FH)

    European Technical Specialist

    Touch Systems Division
    3M Deutschland GmbH


    Second promise, before christmas

    Dear Mr.

    we are expecting the Release before Christmas. There was some delay and the driver is currently running in the SQA testing.

    We don't supply compatibility lists for supported Hardware, as our driver should work with every 32/64bit OS.
    The driver will support our current touch technologies Surface Capacitive, DST and the upcoming Multi-touch platform.

    At this point of time it would not make sense and too late to add you to a Beta testing group as the development should be finalized.

    Best Regards,
    Sascha ****

    Mit freundlichen Grüßen / Best regards

    Sascha *******, Dipl.-Ing. (FH)

    European Technical Specialist

    Touch Systems Division
    3M Deutschland GmbH


    Third promise....... no reponse jet on my e-mail from 11 Januari!

    Not very professional of 3M!

    • Proposed as answer by 3M Touch Dave Monday, February 1, 2010 4:57 PM
    Wednesday, January 27, 2010 4:10 PM
  • The 3M MicroTouch Driver MT7.13 will be posted on the 3Mtouch.com website today.   This will support the touchscreen being recognized as a digitizer to the Win 7 OS.  It supports 32/64 bit for 7, Vista and XP OS.  I have emailed out to as many of you who contacted 3M as I could, but the Web will have the driver for EXII, DST, CX based 3M products.  Apologies for the delays in responding, 

    Dave 
    Monday, February 1, 2010 5:01 PM
  • Still not showing anything for download on the 3mtouch.com site which just redirects to the main 3m site

    Please advise where we can download this update

    Rob
    Tuesday, February 2, 2010 12:55 PM
  • www.3mtouch.com 

    Driver is in the featured news section. and in the software section.
    • Proposed as answer by 3M Touch Dave Thursday, February 11, 2010 5:51 PM
    Thursday, February 11, 2010 5:51 PM