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Word 2013: problems with KB3114717 RRS feed

  • Question

  • When KB3114717 is installed typing in a .docx Document becomes nearly impossible and CPU load goes to 100% (.doc has no issues). This happens with Word 2013 only, Word 2016 is not affected.

    Tested on Windows 8.1 Enterprise, Windows 10 Enterprise 10240 and Windows 10 Enterprise 1511

    Thursday, February 11, 2016 1:45 PM

Answers

  • I have this same problem.
    Win7x64 & Office 2013 x86

    With fresh installed systems this issue are not at this moment.

    We are testing  now with old installation and patches and Fresh installation

           

    Our users with the same setup (32-bit Office 2013 running on 64-bit Windows 7) are experiencing this issue also.  For us the removing KB3114717 seems to have fixed the issue.  For now I have blocked this in WSUS.
    Thursday, February 11, 2016 4:57 PM
  • Short and Simple

    Microsoft support suggested I uninstall three updates thatcause excel 2013 , word 2013 or outlook 2013 to consume high cpu usage .

    uninstall the following KB's and you are good to go.

    KB3114717

    KB3114734

    KB3114736

    This solved my issue of excel 2013 high cpu usage.

    http://devopssurf.incomadd.com/

    Thursday, March 3, 2016 10:09 PM

All replies

  • Word 2013 32-Bit has these issues

    Word 2016 64-Bit has not

    I didn't try with Word 2016 32-Bit.

    Outlook may be affected as well - still investigating.

    Thursday, February 11, 2016 1:47 PM
  • Yes, I have this problem too. (Word 2013 64bit, W7)

    Similar problems also occur in Excel 2013 64bit

    I try to rollback to state before the update.

    Thursday, February 11, 2016 2:37 PM
  • I have the same issue on all our Windows Server 2012 R2 - Word and Outlook processes to 100%.....

    We are looking into this issue as well. Will uninstall this update to see if it is fixed.

    Thursday, February 11, 2016 3:14 PM
  • I have this same problem.
    Win7x64 & Office 2013 x86

    With fresh installed systems this issue are not at this moment.

    We are testing  now with old installation and patches and Fresh installation

           

    Thursday, February 11, 2016 4:19 PM
  • I have this same problem.
    Win7x64 & Office 2013 x86

    With fresh installed systems this issue are not at this moment.

    We are testing  now with old installation and patches and Fresh installation

           

    Our users with the same setup (32-bit Office 2013 running on 64-bit Windows 7) are experiencing this issue also.  For us the removing KB3114717 seems to have fixed the issue.  For now I have blocked this in WSUS.
    Thursday, February 11, 2016 4:57 PM
  • Luke and all, we experienced the same issue.  opened up a case with Microsoft, they remoted into our win 7 64bit enterprise laptop with office 2013 sp1 32bit.  removed the KB 3114717 and the issue went away. they are supposedly filing it as a bug
    Thursday, February 11, 2016 7:32 PM
  • We are investigating this issue and would like some additional details that should help identify the cause.

    Is your Edition of the Office suite Professional Plus? If not, what Edition are you running?

    Ensure Word is not open (it is closed if you do not see it in the Task Manger), do other Office applications work as expected?

    Have you tried launching Word in safe mode? (run > Winword.exe /safe)

    Thanks,

    -Mike

    Thursday, February 11, 2016 7:42 PM
  • Domt have 100% but around 50% for both doc and docx on win 2012 r2 and it drops back to idle load at 5% as soon as i stop typeing.

    So the question is what is normal?

    I domt have the time to test an uninstall before monday but gonna report back if the performance change then.

    Kristian

    Thursday, February 11, 2016 7:52 PM
  • Mike,

    We are running Office Pro Plus 2013, 32-bit, on Windows 7x64.

    To add to the confusion on this issue, I cannot replicate it on every document.  I can make a new document, copy and paste a bunch of text, repeat until it is 100's of pages long, and not have the problem.  But most documents that already exist exhibit the high cpu usage issue (makes Word unusable).

    I also tested safe mode, which does not fix the issue.

    Kristian,

    you see 50% CPU because you have a dual core machine.  This only ramps up a single core, no matter how many cores you have, based on what I am seeing.


    • Edited by Althornin Thursday, February 11, 2016 8:30 PM
    Thursday, February 11, 2016 8:29 PM
  • Same problem here on 56 machines running windows 8.1 enterprise with office 2013 standard! word becomes almost unusable on some documents. had to do a rollback.

    Thursday, February 11, 2016 8:31 PM
  • "To add to the confusion on this issue,"

    pls look description of the KB3114717I

    _https://support.microsoft.com/en-us/kb/3114717

    Improvements and fixes

    • Adds telemetry that will help root the cause how rendering stops working when the system is running low on memory.

    I think additional tests are no needs. It's clear!)

    Thursday, February 11, 2016 8:49 PM
  • I worked with Microsoft on the issue as we were seeing this drastically increase across the organization's end-user's. More and more complaints piled in. We started to weed out the updates one by one, but they were many.  To save time we contacted MS.  Started word in safe mode, performed a clean boot, and nothing was fixing the high CPU utilization when using MS Word 2013.  Removing KB3114717 fixed the issue with Word. We have since approved this update for removal with WSUS.  Long story short, they are pushing this up to the product and development team as they concluded this being a bug.  I would remove the update asap.  
    Thursday, February 11, 2016 8:55 PM
  • YES!! Microsoft needs to pull this awful update what is going on with QC there???
    Friday, February 12, 2016 1:06 AM
  • Hello everybody,

    We have escalated this problem, any updates will let you know.


    Regards,

    Emi Zhang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, February 12, 2016 3:06 AM
  • Any further updates on this ? We do have several complains from end users. Removing this update KB3114717 resolves the issue.

    Friday, February 12, 2016 4:44 AM
  • Hello,


    We are continuing to investigate why Update KB3114717 causes Word to slow down or hang. As a workaround, you can safely remove that update and we will post more information here as we learn more.


    Thanks,

    -Mike

    Friday, February 12, 2016 3:37 PM
  • We're seeing an unacceptable number of these bugs coming through.

    Remember that issue that forced Outlook into Safe Mode, because no-one had tested it on Office 2010 32-bit on Win7x64.

    Is ANYBODY at Microsoft still running this config on their primary computer?  32-bit Office 2010 or 2013 on Win7x64. 

    Friday, February 12, 2016 9:29 PM
  • You have got to be kidding me, this is effecting all of our machines. It fried and destroyed an older machine. This is truly unacceptable. I am Irate over this.

    Friday, February 12, 2016 10:06 PM
  • Looks like it's been pulled. No longer available from Microsoft Update, the Update Catalog, and it's showing as expired in ConfigMgr after a re-sync.
    Saturday, February 13, 2016 6:35 AM
  • Office 2013 32-bit, Windows 7 64-bit.

    Winword.exe using 50% CPU plus Excel 50% CPU, total 100% CPU used.

    Removed KB3114717, the problem has gone.

    Laptop fans are now thanking me :-)

    Anyway, this problem has high impact and Microsoft have to resolve it.

    Saturday, February 13, 2016 9:18 AM
  • If you're running Office 2013 Click-To-Run (i.e. the version that you download from the Internet to install), you'll need to jump through a bunch of hoops to get back to the old version.  See the excellent documentation at http://www.slipstick.com/outlook/2013/uninstall-update-office-2013-click-run/ and move to version 15.0.4787.1002 (January 2016) version.  Good luck!If you're running Office 2013 Click-To-Run (i.e. the version that you download from the Internet to install), you'll need to jump through a bunch of hoops to get back to the old version.  See the excellent documentation at http://www.slipstick.com/outlook/2013/uninstall-update-office-2013-click-run/ and move to version 15.0.4787.1002 (January 2016) version.  Good luck!If you're running Office 2013 Click-To-Run (i.e. the version that you download from the Internet to install), you'll need to jump through a bunch of hoops to get back to the old version.  See the excellent documentation at http://www.slipstick.com/outlook/2013/uninstall-update-office-2013-click-run/ and move to version 15.0.4787.1002 (January 2016) version.  Good luck!If you're running Office 2013 Click-To-Run (i.e. the version that you download from the Internet to install), you'll need to jump through a bunch of hoops to get back to the old version.  See the excellent documentation at http://www.slipstick.com/outlook/2013/uninstall-update-office-2013-click-run/ and move to version 15.0.4787.1002 (January 2016) version.  Good luck!If you're running Office 2013 Click-To-Run (i.e. the version that you download from the Internet to install), you'll need to jump through a bunch of hoops to get back to the old version.  See the excellent documentation at http://www.slipstick.com/outlook/2013/uninstall-update-office-2013-click-run/ and move to version 15.0.4787.1002 (January 2016) version.  Good luck!
    Saturday, February 13, 2016 4:39 PM
  • I had a system at home with Office 2013 Click-To-Run that hadn't yet been updated with the Feb 9, 2016 patches.  Sometime late Friday evening (or very early Saturday morning), Microsoft added the text, "Update 3114717 is no longer available because it causes Microsoft Office 2013 apps, such as Microsoft Word and Microsoft Outlook, to slow down or freeze." to the top of the KB page. 

    However, I just forced an update on my Click-To-Run installation and it did in fact still update MSO.dll to version 15.0.4797.1000 (0f71926d82e8301a88068a22b00ec412d9ca554e82166fcf6a1267bb88ddf471), despite the claim that this patch is no longer available. :(

    Sunday, February 14, 2016 7:46 PM
  • My guess is that the problem is with the telemetry code added for GPU issues. In our environment, computers with GPU assisted rendering disabled are experiencing lockups. Those with it enabled are seeing excessive CPU use in Word, but no lockups. My thoughts are that the telemetry is unacceptably CPU intensive on machines with GPU rendering enabled, and doesn't correctly account for GPU rendering being disabled.

    Anthony King

    Monday, February 15, 2016 5:13 AM
  • Conclusion from our tests today : The patch tries to collect telemetry data relating to GPU acceleration problems. We have GPU acceleration turned off  in Group Policy and that seems to be the trigger for the problem.  When we turn GPU acceleration on, the CPU usage will still spike but the application is still usable.  So it looks like the programmer did not consider the case where the GPU acceleration feature is turned off .. I am annoyed but also sorry for him - someone's boss is going to be a bit grumpy today.. 
    Monday, February 15, 2016 5:17 AM
  • Has anyone confirmed this to be a problem with Office 2013 Click-to-Run 15.0.4797.1002 ?

    I've seen three reports so far from CtR users, who claim they're experiencing massive slowdowns with Word 2013. Can anyone else corroborate the problem?

    As mentioned, rolling back to an earlier CtR version is not a simple task. Has anyone rolled back to 15.0.4787.1002, and can confirm that the earlier version fixes the issue?

    Thanks.


    Woody Leonhard, writer, curmudgeon, and card-carrying Windows Victim

    Monday, February 15, 2016 1:48 PM
  • Hi Woody,

    I can confirm that I had horrendous problems with Word 2013 32-bit Click-to-Run 15.0.4797.1002.  It was pretty much unusable on a quad-core system.  I successfully carried out the steps mentioned in my Saturday post:

    "If you're running Office 2013 Click-To-Run (i.e. the version that you download from the Internet to install), you'll need to jump through a bunch of hoops to get back to the old version.  See the excellent documentation at http://www.slipstick.com/outlook/2013/uninstall-update-office-2013-click-run/ and move to version 15.0.4787.1002 (January 2016) version.  Good luck!"

    After rolling back to 15.0.4787.1002, everything worked as normal.

    Wednesday, February 17, 2016 3:01 AM
  • Since Monday, I have noticed the slow down on my work laptop. It would happen only after a copy-past then yesterday, I found this thread, uninstalled the update and it worked fine.

    However, my manager had the same problem this morning. Unfortunately, his installation is a Click-to-Run and the downgrade didn't work because it refused to connect to the internet even though the internet was available… After that, he tried the repair which ended up doing nothing other than uninstalling Office because he had Visio 2013 and Click-To-Run doesn't like that.

    After, we tried installing his Office 2013 with the Volume License ISO but couldn't get the product key to work because it would only work with Click-To Run. Off course, Click-To-Run wouldn't work with Visio still installed. After all of that, Click-to-Run installed the version 15.0.4797.1002 which still had the issues with a document he has where we could easily replicate the high cpu usage and lockup. We did the downgrade then everything worked fine. 

    Another co-worker has the exact same Laptop with Office Click-to-Run update to the latest version and he had no problem with the same document.

    The only good part of the story is that my manager is also in IT so he can’t really blame us. Ironically, the fact that all of this happened on his PC was good as I had the time to check all other laptops with Click-to-Run, block Office auto update then uninstall the patch on those with Volume License.

    Fortunately, all our servers are managed by WSUS and since I don’t approve updates before at least 2-3 weeks after their release, RDS users weren’t affected.

    • Edited by Emmanuel P Thursday, February 18, 2016 12:05 AM
    Wednesday, February 17, 2016 11:44 PM
  • Thanks for this thread guys, I can confirm that we've had to resolve this issue with a number of our clients' and removing the patch was the solution.

    It didn't seem to be an issue with every Word document, for one client it was basically their flyers which hosted data copied from previous years' flyers. Removing the patch, all issues gone.

    Microsoft Office Professional Plus 2013 32-bit.

    Thursday, February 18, 2016 4:21 PM
  • Exactly...like what is going on?
    Thursday, February 18, 2016 6:47 PM
  • Having issues removing this from server 2012 r2 sevrers.. anyone else?
    Friday, February 19, 2016 8:58 AM
  • Just checked for Office 2013 (32-bit) Click-To-Run updates and it updated Word, Excel, Outlook, etc. to version 15.0.4797.1003, per this blog post:

    http://blogs.technet.com/b/office_sustained_engineering/archive/2016/02/09/february-2016-office-update-release.aspx

    Update - Feb. 17, 2016

    A new version of Office 2013 Click-to-Run - 15.0.4797.1003 - is now available. This version fixes a problem that may cause Office apps, such as Word, Excel, or Outlook to freeze or perform very slowly when you scroll the window or copy/paste text.

    If you have the MSI-based version of Office 2013, you can fix this same issue by uninstalling KB 3114717.

    Saturday, February 20, 2016 9:00 PM
  • Couple of people are reporting slow and hanging WORD 2013. Will try to uninstall the update.
    Thursday, February 25, 2016 1:58 PM
  • Yeah, with 200+ affected machines and with this update already declined by MS in WSUS (no option to uninstall now) i have to figure out some sorts of scripts to remove it for everyone.. I can excuse it for free, open-source software, but we pay thousands of euros for Office and no QA is in place.
    Monday, February 29, 2016 10:27 AM
  • Short and Simple

    Microsoft support suggested I uninstall three updates thatcause excel 2013 , word 2013 or outlook 2013 to consume high cpu usage .

    uninstall the following KB's and you are good to go.

    KB3114717

    KB3114734

    KB3114736

    This solved my issue of excel 2013 high cpu usage.

    http://devopssurf.incomadd.com/


    Thursday, March 3, 2016 10:08 PM
  • Short and Simple

    Microsoft support suggested I uninstall three updates thatcause excel 2013 , word 2013 or outlook 2013 to consume high cpu usage .

    uninstall the following KB's and you are good to go.

    KB3114717

    KB3114734

    KB3114736

    This solved my issue of excel 2013 high cpu usage.

    http://devopssurf.incomadd.com/

    Thursday, March 3, 2016 10:09 PM