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Bitlocker Recovery Key RRS feed

  • Question

  • Hello Suport

    I am using my office Laptop running Windows 7 which is been configure with Bitlocker PIN and it used to work perfectly for over  year. I still remeber the password for sure .

    Today morning my computer reboot " look like after windows update " but for some reason it ask me for Recovery key entry which I don't have 

    It show me the Recovery Key ID which is alpha numeric but the key does only accept numbers and NO letters 

    Can you help me to find the Recover Key ?

    I have try Microsoft online where it store the recovery key but I am afraid nothing there 

    Regards

    Nagi 

    Sunday, September 27, 2015 9:03 AM

Answers

  • Recovery keys are created during encryption process, you should have these handy in UDB stick or write them down. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, September 27, 2015 11:41 PM
    Moderator
  • http://windows.microsoft.com/en-AU/windows-8/bitlocker-recovery-keys-faq

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, September 27, 2015 11:41 PM
    Moderator
  • Hi Nagi,

    Welcome to Microsoft TechNet Forum.

    The recovery key is created during the process of encryption. Please recall which you select in the screenshot below during the steps of encryption process. That is the step to choose where the key saved.

    If the PC is in domain, you need to contact your local administrator for help. If the PC is personal used and you still cannot find the key, you can attempt to perform System Restore for test, then check whether the system need recovery key due to the issue occurred after Windows Updates. If you encrypt the system drive and you cannot start Windows, you need to boot into WinRE first and then perform System Restore.

    After that, check if you can access the drive. If you can access, you would better re-encrypt the drive again by factory restore due to you have lost your recover key. Pay more attention backup files due to the factory will delete your personal files.

    http://windows.microsoft.com/en-AU/windows-8/bitlocker-recovery-keys-faq

    Wish you have a nice day.

    Best Regards

    Simon  


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, September 29, 2015 3:18 AM
    Moderator

All replies

  • Recovery keys are created during encryption process, you should have these handy in UDB stick or write them down. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, September 27, 2015 11:41 PM
    Moderator
  • http://windows.microsoft.com/en-AU/windows-8/bitlocker-recovery-keys-faq

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, September 27, 2015 11:41 PM
    Moderator
  • Hi Nagi,

    Welcome to Microsoft TechNet Forum.

    The recovery key is created during the process of encryption. Please recall which you select in the screenshot below during the steps of encryption process. That is the step to choose where the key saved.

    If the PC is in domain, you need to contact your local administrator for help. If the PC is personal used and you still cannot find the key, you can attempt to perform System Restore for test, then check whether the system need recovery key due to the issue occurred after Windows Updates. If you encrypt the system drive and you cannot start Windows, you need to boot into WinRE first and then perform System Restore.

    After that, check if you can access the drive. If you can access, you would better re-encrypt the drive again by factory restore due to you have lost your recover key. Pay more attention backup files due to the factory will delete your personal files.

    http://windows.microsoft.com/en-AU/windows-8/bitlocker-recovery-keys-faq

    Wish you have a nice day.

    Best Regards

    Simon  


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, September 29, 2015 3:18 AM
    Moderator