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Front end service dos not start. RRS feed

  • Question

  • Hello my friend,

    please help me, for bellow error when i start front end service in Skype for business 2015 on windows server 2012r2.

    Thanks

    ----------------------------------------------------------------------------------------------------------------

    Faulting application name: RtcHost.exe, version: 6.0.9319.534, time stamp: 0x5b2946f4
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.19671, time stamp: 0x5e673d0b
    Exception code: 0xe0434352
    Fault offset: 0x00000000000088dc
    Faulting process id: 0x2e58
    Faulting application start time: 0x01d618791951a542
    Faulting application path: D:\Program Files\Skype for Business Server 2015\Server\Core\RtcHost.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: be39ee6d-846c-11ea-8113-0050569d5c30
    Faulting package full name: 
    Faulting package-relative application ID: 



    Wednesday, April 22, 2020 8:44 AM

All replies

  • Hi Rafeiee Abbas,

    Could you provide us the event ID in front-end server event viewer in order to know the issue clearly?

    What do you do before this issue happened?

    When you do some updates for Skype for Business server, it may cause the front-end service fails to start if something fails or multiple servers are in different CU versions.

    If this happens, please open the update installer to check the patch installation status.

    As we know, for a front-end pool to remain in a working quorum state, the front-end server services that are used to manage the pool’s quorum must not be under 85% of the pool’s capacity, or quorum state could be lost. The front-end service would not start properly.

    For such error, execute the following command to reset the quorum state:

    Reset-CsPoolRegistrarState -PoolFqdn "pool.domain.com" -ResetType QuorumLossRecovery

    Moreover, if the front-end server fails to connect to the Back-End database, the Front-End service cannot start. For this scenario, please monitor the state of the SQL Server.

    For more information, you could refer to this article: https://social.technet.microsoft.com/Forums/office/en-US/d1df7ea9-56d4-496b-a35f-75d0e2096d31/troubleshooting-skype-for-business-server-frontend-service-cannot-start?forum=sfbfr.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Marked as answer by Rafeiee, Abbas Saturday, April 25, 2020 10:39 AM
    • Unmarked as answer by Rafeiee, Abbas Saturday, April 25, 2020 10:39 AM
    Thursday, April 23, 2020 2:29 AM
    • Marked as answer by Rafeiee, Abbas Saturday, April 25, 2020 10:21 AM
    • Unmarked as answer by Rafeiee, Abbas Saturday, April 25, 2020 10:39 AM
    Saturday, April 25, 2020 2:49 AM
    • Marked as answer by Rafeiee, Abbas Saturday, April 25, 2020 10:21 AM
    • Unmarked as answer by Rafeiee, Abbas Saturday, April 25, 2020 10:39 AM
    Saturday, April 25, 2020 2:50 AM
  • Hi Rafeiee Abbas,

    Do you uninstall the cumulative update 6.0.9319.55 (KB3061059) for Microsoft Skype for Business Server 2015 Front End servers and Edge servers?

    This article said that RTCSRV service cannot be started after you uninstall Skype for Business Server 2015 Front End servers and Edge servers update. Hope it will be helpful.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, April 28, 2020 10:01 AM
  • Hi Rafeiee Abbas,

    Do you have any further issue on this topic?

    Meanwhile, if there is no issue, please remember to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thanks for your understanding.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, May 5, 2020 6:49 AM