I am having trouble with my speakers not working while online in particular on windows.My audio works when playing audio files

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  Hi,

  Did it happen all the time or sometime?

  Please check online browser status:

  Click Volume icon in the taskbar, click Mixer link button as below:

  

  If it's fine, follow this guide to run troubleshooter to detect and fix the issue:

  Tips for fixing common sound problems

  http://windows.microsoft.com/en-in/windows/tips-fixing-common-sound-problems#tips-fixing-common-sound-problems=windows-7

  Meanwhile, this similar thread also could be referred:

  https://social.technet.microsoft.com/forums/ie/en-US/a4a1cfe5-93a5-4c0b-9bf6-f7db0304f2ba/no-sound-on-youtube-or-any-other-webpage

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  • Proposed as answer by Karen Hu Monday, March 16, 2015 9:29 AM
  • Marked as answer by FangZhou Chen Wednesday, March 18, 2015 1:43 AM

  Thursday, March 5, 2015 3:03 AM