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Project Professoional 2010 Frequently Crashing (on saving) RRS feed

  • Question

  • Project Professoional 2010 Frequently Crashing (on saving)

    We have got a PM user who is having an issue about Project Professoional 2010 Frequently getting Crashed on his PC whenever he tries to save a project after making few changes (e.g. adding some actuals, deleting a task, changing an end date etc...) .


    Both client (Project Professoional 2010) and Project Server server are already at SP1 level.


    Server queue shows the below message:

    -------------
    27/01/2012 11:19 AM     27/01/2012 11:48 AM     PROJECT_ABC        Project Save from Project Professional             Cancelled      0%    Test_User    Click to view the error details
    -------------

    And on clicking the "Click to view the error details" link below details are shown:

    "Root element is missing."

    Thanks in advance.

    Friday, January 27, 2012 1:11 AM

Answers

  • Srini-coder,

    I see that you did post your question to the Project Server forum

    http://social.technet.microsoft.com/Forums/en-US/projectserver2010general/thread/2feb5a47-9f17-491c-9bf6-19214119ee28

    and Mark suggested you contact Microsoft for a hotfix.  Has that worked?


    • Edited by Julie Sheets Monday, January 30, 2012 1:50 PM
    • Proposed as answer by Ismet Kocaman Wednesday, February 1, 2012 4:46 PM
    • Marked as answer by Mike Glen Friday, March 9, 2012 5:30 PM
    Monday, January 30, 2012 1:50 PM

All replies

  • Hi,

     

    You might like to try posting on the server forum selected from here: http://project.mvps.org/faqs.htm#Find_a_Forum

     

    Mike Glen

    MS Project MVP

    See http://tinyurl.com/2xbhc for my free Project Tutorials

     

    Friday, January 27, 2012 5:07 PM
  • I am sorry, but this is a client (MS Project Professional 2010) related issue, again the crash is happening with this client software. Other info provided here is for reference purposes.

    Also, I am not sure as to why the product is not stable (in its 2010 version) as I have other users complaining about the same. I always thought that if you have environment with latest patch(es) applied then one should not ideally see these kind of issues happening but I guess there could be need for some hotfix to be installed as well.

    I know that the crash could even be caused because of an improper/corrupted schedule etc.., but at the end of the day why software needs to crash, I am just not getting that part. Are there others getting similar frequent client crash issues? What's the possible solution here?.

    Thanks in advance for some useful ideas.

    Monday, January 30, 2012 11:16 AM
  • Srini-coder,

    I see that you did post your question to the Project Server forum

    http://social.technet.microsoft.com/Forums/en-US/projectserver2010general/thread/2feb5a47-9f17-491c-9bf6-19214119ee28

    and Mark suggested you contact Microsoft for a hotfix.  Has that worked?


    • Edited by Julie Sheets Monday, January 30, 2012 1:50 PM
    • Proposed as answer by Ismet Kocaman Wednesday, February 1, 2012 4:46 PM
    • Marked as answer by Mike Glen Friday, March 9, 2012 5:30 PM
    Monday, January 30, 2012 1:50 PM
  • Srini-coder,

    In my opinion, the product is stable, but the system configuration or the mpp file structure of your project plans may cause instability. Are you working with native files (i.e. the mpp files originally created with the updated Project 2010) or files converted from the version 2007, 2003 etc... ? Does it happen with all files and in all computers ? What are the bit versions for both operating system and Project ? Have you verified that there is no compatibility problem with the other components (add-ins etc... ) in the system ?

    Today, even a basic notebook computer is composed of high-tech hardware components and the system comes with tons of application softwares and related components installed, and they all interact with each other while we perform our daily tasks on the system. Any incompatibility among the components or failure in any of the components may cause the system to malfunction. I believe, even if it is related to neither Project application nor the current mpp file, it is quite possible to confuse a system problem with a bug in the application sofware. 

    Regards.

     

    Monday, January 30, 2012 2:03 PM
  • To where is he saving his project?  "Root element" sounds like a web problem. Crashing is sometimes caused by saving across a network to a server, particularly when there might be a network outage or something similar.  Project Server specialists would be better placed to give more help on this.  Maybe there's one viewing this forum who might help you here.

     

    Mike Glen

    Project MVP

    See http://tinyurl.com/2xbhc for my free Project Tutorials

     

     

    • Proposed as answer by Ismet Kocaman Wednesday, February 1, 2012 4:46 PM
    Monday, January 30, 2012 2:25 PM
  • FYI..we have a standard & controlled SOE environment for all users and ..

    - About the suggestion that Hot fix should be applied, do we know "for sure" that the hot fix will solve the problem!!
    - About the suggestion on dependency with other bits like system configuration etc; would you not expect all that part to be verified and cleared by QA team of MS first before they release their product (or even service packs!!). At the end of the day the crash should just not happen and it’s very difficult the digest that part.

    Anyways, thanks every one for their useful comments.

    Wednesday, February 1, 2012 1:02 AM
  • >> FYI..we have a standard & controlled SOE environment for all users and ..

    If it is a SOE environment, the logic suggests that the application is expected to crash in each individual system.

    >> - About the suggestion that Hot fix should be applied, do we know "for sure" that the hot fix will solve the problem!!

    It is not possible to comment on that because we do not know the cause of the crash. We do not even know whether it is 32bit or 64bit version, Windows 7 or Windows XP.

    >> - About the suggestion on dependency with other bits like system configuration etc; would you not expect all that part to be

    >> verified and cleared by QA team of MS first before they release their product (or even service packs!!). At the end of the day

    >> the crash should just not happen and it’s very difficult the digest that part.

    I cannot comment on behalf of the company but IMO, a software manufacturer cannot test a product for all possible hardware combinations. First, it is required to report the problem in order to expect a solution for an issue particular to a system.

    >> Anyways, thanks every one for their useful comments.

    You're welcome and thank you for the feedback. Please keep following the thread as there may be further comments from other thread visitors.



    Wednesday, February 1, 2012 9:45 PM