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SBS2011+ Exchange 2010 SP1: OWA Search "The action couldn't be completed. Please try again" RRS feed

  • Question

  • Windows SBS 2011 Standard: Version 6.1 (Build 7600)

    Microsoft Exchange Server 2010: Version 14.1.218.15

    When I run a search in OWA it returns "The action couldn't be completed. Please try again" and the below application event is logged. I've rebuilt the catalog but issue is still evident.

    Log Name:      Application
    Source:        MSExchangeIS Mailbox Store
    Date:          04/10/2013 10:09:25
    Event ID:      9877
    Task Category: Content Indexing
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      %Server Name%
    Description:
    Content Indexing function 'CISearch::EcGetRowsetAndAccessor' received an unusual and unexpected error code from MSSearch.
    Mailbox Database: %Mailbox Database%
    Error Code: 0x80043629
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSExchangeIS Mailbox Store" />
        <EventID Qualifiers="49198">9877</EventID>
        <Level>2</Level>
        <Task>46</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-10-04T09:09:25.000000000Z" />
        <EventRecordID>64047</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HLIM-SBS.HLIM.lan</Computer>
        <Security />
      </System>
      <EventData>
        <Data>CISearch::EcGetRowsetAndAccessor</Data>
        <Data>Mailbox Database 2013080218</Data>
        <Data>0x80043629</Data>
        <Binary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inary>
      </EventData>
    </Event>

    Friday, October 4, 2013 10:02 AM

Answers

  • Thanks for the quick response, I'll add that to my toolkit BUT OWA search is now working. Seems it needed a reboot after the index had rebuilt.
    • Proposed as answer by Belinda Ma Monday, October 7, 2013 5:53 AM
    • Marked as answer by cara chen Tuesday, October 22, 2013 1:28 AM
    Friday, October 4, 2013 10:39 AM

All replies

  • Hey

    Is it happening for all users / specific user
    If it is system wide then try follow the steps below

    Remove/Reinstall Microsoft Full Text Indexing Engine for Exchange.
    ---------------------------------------------------------------------
    Here are the steps to Properly remove and re-install the Microsoft Full Text Indexing Engine For Exchange.

    1. Stop the Microsoft Exchange Search Indexer and the Microsoft Search (Exchange) services
    2. Click Start, and then click Run.
    3. In the Open text box, type Installer , and then click OK.
    4. Right-click the Name column header, and then click More..
    5. Select Subject and Click OK
    6. Search through the Subject field until you find "Microsoft Full Text Indexing Engine for Exchange Setup v8.x.xxx.x". The x's denote what version is installed on the server.
    7. Right-click the cached Windows Installer file that has the "Microsoft Full Text Indexing Engine for Exchange Setup v8.x.xxx.x" subject, and then click Uninstall.
    8. After the uninstall process has completed, quit the Installer.
    9. Run msiexec /i msfte.msi TARGETDIR="c:\Program Files\Microsoft\Exchange Server" .The TargetDir can change, but this is the default one, change it to whatever you are using. MSFTE.msi will add the "\Bin" to the path. After this completes make sure Microsoft.Exchange.Search.ExSearch.exe and msfte.dll are in the same folder. MSFTE.MSI can be found on the Exchange Setup CD (file:///\\\\Setup\\ServerRoles\\Mailbox) directory
    10. Start Microsoft Exchange Search Indexer and the Microsoft Search (Exchange) services


    Syed MM - Messaging SME - IBM || MCTS: Microsoft Exchange Server 2007/2010 || MCSE || MCSA ||

    Friday, October 4, 2013 10:26 AM
  • Thanks for the quick response, I'll add that to my toolkit BUT OWA search is now working. Seems it needed a reboot after the index had rebuilt.
    • Proposed as answer by Belinda Ma Monday, October 7, 2013 5:53 AM
    • Marked as answer by cara chen Tuesday, October 22, 2013 1:28 AM
    Friday, October 4, 2013 10:39 AM
  • You should upgrade to Exchange 2010 Service Pack 3.  


    Mike Crowley | MVP
    My Blog -- Planet Technologies

    Friday, October 4, 2013 1:55 PM