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Thread-index showed in the mail RRS feed

  • Question

  • I'm having a problem with a customer that says some of our mails are hard to read because they show the thread-index in the beginning and then everything is written in HTML code.

    We use Outlook 2003 as e-mail client and the Kerio Connect as mail server, they use Exchange as mail server: can we do anything to get the thread-index removed from the mails or they can do anything in their Exchange server to not have this kind of problem?

    Wednesday, April 25, 2012 3:07 PM

Answers

  • On Wed, 25 Apr 2012 15:07:59 +0000, APuch wrote:
     
    >I'm having a problem with a customer that says some of our mails are hard to read because they show the thread-index in the beginning and then everything is written in HTML code.
     
    There's something between your Exchange server and their e-mail server
    that's inserting an empty line in the midst of the RFC2822 headers.
    That signals that the headers are at their end and the next line
    begins the message body.
     
    >We use Outlook 2003 as e-mail client and the Kerio Connect as mail server,
     
    Start there. Don't exclude anti-virus and anti-spam software the pull
    apart the message and reassempble it.
     
    >they use Exchange as mail server: can we do anything to get the thread-index removed from the mails or they can do anything in their Exchange server to not have this kind of problem?
     
    The thread index header isn't the problem. Have a look at the messages
    as they leave your organization and head to the other party's IP
    address. Use a network monitor like WireShark that can reassemble the
    TCP stream into the actual message. Do you see that empty line in the
    headers? If not then the receiving party needs to see where the empty
    line is introduced.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Zi Feng Friday, April 27, 2012 6:52 AM
    • Marked as answer by Zi Feng Thursday, May 3, 2012 2:28 AM
    Wednesday, April 25, 2012 7:55 PM

All replies

  • On Wed, 25 Apr 2012 15:07:59 +0000, APuch wrote:
     
    >I'm having a problem with a customer that says some of our mails are hard to read because they show the thread-index in the beginning and then everything is written in HTML code.
     
    There's something between your Exchange server and their e-mail server
    that's inserting an empty line in the midst of the RFC2822 headers.
    That signals that the headers are at their end and the next line
    begins the message body.
     
    >We use Outlook 2003 as e-mail client and the Kerio Connect as mail server,
     
    Start there. Don't exclude anti-virus and anti-spam software the pull
    apart the message and reassempble it.
     
    >they use Exchange as mail server: can we do anything to get the thread-index removed from the mails or they can do anything in their Exchange server to not have this kind of problem?
     
    The thread index header isn't the problem. Have a look at the messages
    as they leave your organization and head to the other party's IP
    address. Use a network monitor like WireShark that can reassemble the
    TCP stream into the actual message. Do you see that empty line in the
    headers? If not then the receiving party needs to see where the empty
    line is introduced.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Zi Feng Friday, April 27, 2012 6:52 AM
    • Marked as answer by Zi Feng Thursday, May 3, 2012 2:28 AM
    Wednesday, April 25, 2012 7:55 PM
  • Hi APuch

    Did you try Rich's suggestion?

    Cheers

    Zi Feng


    Zi Feng

    TechNet Community Support

    Friday, April 27, 2012 6:52 AM