Lync UCMA Recorder Class = WMA RRS feed

  • Question

  • Hi there,

    We are currently using the Lync UCMA Recorder class which saves voice recordings in WMA. Is there another Recorder Class we could use to save the voice files in MP3 for instance ?  By converting the WMA files to MP3 by using the IIS Tranform Manager takes to long and a queue builds up even when utilizing very strong Server resources on Solid State HDD. The issue is that as soon as a conversation took place we need the file available immediately for Quality Control. We are currently reacing 150+ Concurrent Calls and next month it will reach 200+ as the solution grows.

    Scenario:  Call Center Agent makes a call. After the call took place, the Call Center Supervisor might need to immediately listen to the conversation straight away and having to wait for the conversion is holding back the process flow.

    Please advise.

    Many thanks!

    Thursday, June 14, 2012 2:49 PM


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